Associate Banker II (US) - Cambridge, MA (Central Sq)

TD Bank • Cambridge, MA

15d • Onsite

About The Position

The Associate Banker II brings TD’s human, relationship-driven banking experience to life by serving as a trusted partner to clients. The role delivers everyday banking and supports consumer product needs while building meaningful relationships through accurate, confident, and clear service. It helps clients understand their options and work toward financial goals while adhering to TD’s risk and regulatory standards.

The position combines transactional excellence with needs-based engagement. It may serve as the first point of contact and hospitality ambassador at a financial center, guiding client flow and providing a high-touch experience. The Associate Banker II handles everyday transactions and basic consumer account opening and maintenance, identifies client needs, recommends appropriate solutions, and refers clients to specialists or other partners. The role also performs multi-step client activities within established financial limits and addresses routine issues, escalating non-standard matters as appropriate.

The role works scheduled operating hours, which may include evenings, weekends, and holidays. TD provides training and onboarding, along with development conversations, learning resources, and mentoring opportunities.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
• Ability to work scheduled operating hours, including evenings, weekends, and holidays.
• Ability to complete required job-related training upon hire.
• Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills and sound judgment in decision-making.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing role or financial institution.
• Notary license.

Responsibilities

• Manage client flow in person and by phone, serving as a first point of contact for inquiries, issue resolution, and referrals.
• Deliver relationship-driven client experiences aligned with TD’s service strategy and act as a hospitality ambassador for the financial center.
• Conduct accurate, efficient everyday banking transactions and support basic consumer account opening and maintenance.
• Build trust through personalized, client-first interactions and strengthen ongoing client relationships.
• Educate clients about banking products, services, and digital capabilities, and connect them with specialists as needed.
• Proactively identify client needs and opportunities, make appropriate referrals, and support clients’ financial objectives.
• Conduct proactive outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
• Perform a broad range of client transactions and multi-step activities within established financial limits.
• Assess routine client problems using standard procedures and escalate non-standard issues or potential risks according to policy.
• Verify client identification, maintain data integrity, and follow authentication, documentation, AML, and other regulatory requirements.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to a positive team environment, collaborate with colleagues, and share insights and best practices.
• Participate in performance and development activities and take accountability for outcomes.
• Act with empathy, integrity, sound judgment, and awareness of client needs, policy, and risk.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, potentially including cash and/or equity incentive awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED