Associate Banker I (US) - Harwichport, MA

TD • Harwich Port, MA

7d • $22 - $27 • Onsite

About The Position

The Associate Banker I (described in the posting as Teller II) works in a TD Store and delivers customer experiences while processing everyday banking transactions accurately and efficiently. The role also educates customers about TD products and services and refers them to partners for specialized solutions. It includes guiding customer flow in the lobby, understanding customers’ banking preferences, and offering needs-based financial and digital solutions.

The position handles cash and other transactions, maintains and balances cash drawers and related teller equipment, and follows procedures for safe deposit boxes, vaults, customer authentication, confidential information, dual control, security, and fraud prevention. The role also responds to customer questions and concerns, trains and mentors new Tellers, assists Store supervisors as directed, and completes required training by established deadlines.

Requirements

• High school diploma or GED.
• Ability to work weekends, evenings, and holidays as scheduled.
• Strong organizational skills.
• Attention to detail.
• Ability to work in a fast-paced and changing environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.

Nice To Haves

• One year of teller or cash-handling experience.
• Demonstrated customer service skills.

Responsibilities

• Deliver a legendary customer experience by consistently demonstrating TD’s customer-focused behaviors.
• Process deposits, withdrawals, loan payments, and safe deposit box payments efficiently.
• Handle cash transactions, including cashing checks, verifying currency, balancing cash drawers, and processing night deposits accurately.
• Respond to and resolve customer inquiries and concerns using standard procedures, escalating issues to management as needed.
• Guide customer flow in the lobby, welcome customers, and direct them appropriately.
• Understand customer banking preferences and educate customers about relevant self-service and digital options.
• Conduct needs-based conversations, offer financial and digital solutions, and refer customers to appropriate partners.
• Train and mentor new Tellers.
• Assist supervisors with daily duties as directed by Store leadership.
• Complete operational activities in accordance with company guidelines and regulations, including the Bank Secrecy Act and Patriot Act.
• Verify customer identities by following authentication policies and procedures.
• Balance cash drawers, ATMs, Teller Cash Dispensers, and Teller Cash Recyclers as necessary.
• Follow safe deposit box procedures and operating guidelines.
• Maintain accountability for cash drawers and vaults, including appropriate cash limits and secure cash handling.
• Keep confidential customer information securely stored throughout the day.
• Follow dual-control requirements and security and audit measures to minimize potential loss.
• Use bank tools and processes to detect, address, and prevent fraud.
• Complete required classroom and online training by established due dates.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development.
• Reward and recognition.
• Base salary and variable compensation or incentive awards, including potential cash and/or equity incentive awards through an incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED