Retail Banker I (US) - Arlington, MA

TD • Arlington, MA

6d • $24 - $33 • Onsite

About The Position

The Retail Banker I is a banking professional who delivers TD’s relationship-driven banking experience by helping clients work toward their financial goals through personalized solutions. The role focuses on acquiring and deepening client relationships through consultative engagement, product knowledge, and disciplined execution while following risk and regulatory standards.

Based at a bank location, the Retail Banker engages clients through walk-in opportunities, lead management, and outbound outreach; discovers their goals and needs; explains appropriate banking options in clear language; and connects them with products, services, or partners. The role provides ongoing client guidance, including education about TD products, services, and digital capabilities, and may involve mortgage inquiries, referrals, or other residential lending activities. It also requires accurate documentation, sound risk awareness, and compliance with applicable policies and regulations.

The position is designated as a Loan Originator and Mortgage Loan Originator under the cited federal regulations. Eligibility for covered-financial-institution employment and NMLS registration is required, as are satisfactory criminal-background and credit-report checks and the required applicant statements or certifications.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving ability in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards and for registration as a registered mortgage loan originator under the SAFE Act and applicable regulations.
• Satisfactory criminal-background and credit-report checks, and required statements or certifications concerning government-agency findings.
• Ability to perform the physical activities described in the posting, including frequent sitting and standing; occasional walking, travel, lifting and carrying, and other listed movements; and continuous sedentary work, multitasking, operating standard office equipment, responding to sounds, concentration, reading, writing, comprehension, and basic arithmetic.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire clients at a bank location through walk-in opportunities, lead management, and outbound outreach.
• Conduct meaningful, goals-based discovery to identify client needs and priorities.
• Explain relevant banking options, including features, benefits, and potential risks, in clear and transparent language.
• Recommend personalized solutions and next steps, connecting clients with suitable products, services, or partners.
• Establish follow-up and execute client interactions accurately and consistently to support long-term financial progress.
• Educate clients on TD products, services, and digital capabilities and provide ongoing guidance to support financial wellness.
• Build and strengthen client relationships through personalized, client-first interactions.
• Accept mortgage inquiries, refer clients for mortgage solutions, or participate in other residential lending activities.
• Resolve client concerns end-to-end where possible and escalate issues promptly when necessary.
• Identify opportunities to deepen client relationships, improve client outcomes, and grow acquisition and retention at the bank location.
• Follow policies, procedures, and regulatory requirements; verify client identification; maintain accurate documentation and data integrity; and protect clients and the Bank.
• Identify discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights and best practices, collaborate with colleagues and partners, and contribute to a positive, inclusive team environment.
• Participate in performance and development activities and take accountability for outcomes.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, and mentoring programs.
• Reward and recognition programs.
• Base salary and variable compensation or incentive awards, including potential eligibility for cash and/or equity incentive awards through an incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED