RETAIL BANKER I

SIGNATURE BANK OF ARKANSAS•Fayetteville, AR

23h•Onsite

About The Position

The Retail Banker I is an entry-level position at Signature Bank of Arkansas with daily contact with internal and external customers. The role processes deposits, withdrawals, loan payments, and other transactions, requiring efficient and accurate handling and safeguarding of cash. While assisting customers, the Retail Banker identifies potential needs for additional deposit-related services and completes the paperwork to establish those services. Team members are expected to provide memorable customer service and demonstrate teamwork, open communication, integrity, honesty, respect, professionalism, and high ethical standards. The position has no supervisory responsibilities and reports to the Bank Manager.

Requirements

High school diploma or general education degree.
Ability to communicate courteously and professionally in English, both orally and in writing, with customers and team members.
Ability to handle cash transactions accurately and efficiently.
Ability to project a friendly, courteous, and professional image.
Effective listening skills.
Sound reasoning and judgment, with the ability to solve problems.
Ability to maintain confidentiality.
Ability to use necessary software applications and Microsoft Office.
Good interpersonal communication skills to relate effectively to all levels of Bank staff.

Nice To Haves

Cash handling experience preferred.
Previous banking, sales, and customer service experience highly desirable.

Responsibilities

Provide excellent customer service through verbal and written communication.
Perform paying and receiving responsibilities, including processing deposits, withdrawals, and loan payments.
Cash checks and issue cashier’s checks and gift cards.
Operate the coin machine, currency counter, and Teller Cash Recycler (TCR).
Handle vault transactions and perform balancing procedures.
Enroll customers in Online Banking and Xpress Deposit.
Encode and image work.
Perform bank opening and closing procedures.
Print statements, enter address changes, order checks, assist customers by phone, and place holds.
Monitor for fraudulent or suspicious transactions and comply with BSA and other regulations and procedures, including recognizing CTR and SAR transactions.
Complete other tasks related to the Bank and its functions as requested.
Follow applicable laws, regulations, internal controls, and procedures; communicate operational problems, policy violations, noncompliance, or illegal actions upward.
Participate in required compliance training and maintain compliance with applicable banking regulations.