Retail Relationship Banker I

Origin Bank • Farmerville, LA

8d • Onsite

About The Position

The Retail Relationship Banker I serves customers by providing trusted banking advice, processing banking transactions, opening accounts, and researching and resolving problems to promote positive customer experiences and relationships. The role supports Origin Bank’s culture, Brand promise, and Core Values. It involves helping customers identify suitable products and services, educating them about safe banking and fraud prevention, and ensuring they are comfortable using bank products and technology. The banker maintains an accurate cash drawer, follows cash-handling and security procedures, and assists with a range of customer service needs. The position has no supervisory responsibilities and may require travel to assigned banking centers to fill staffing needs, with or without notice.

The role operates in a professional, client-focused retail banking center, with frequent interaction with clients and team members. It requires professionalism, confidentiality, and attention to detail, and may involve extended periods of standing or sitting, handling cash, and using teller and office equipment. Standard office equipment and digital tools include secure financial systems, computers, phones, photocopiers, and scanners. The description notes that duties may be modified or adjusted to meet the Bank’s changing needs; it is not a contract.

Requirements

• High school diploma or GED.
• Knowledge of the Internet, Outlook, Microsoft Word, and Excel.
• Ability to use basic office machines and learn bank-specific software such as MPC, IBS, and ADP.
• Ability and judgment to communicate and interact appropriately with employees, customers, and supervisors.
• Ability to serve internal and external customers in a manner that supports strong customer relations and Origin Bank’s marketing efforts.
• Flexibility and ability to travel to assigned banking centers to fill staffing needs, with or without notice.
• Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
• Physical ability to talk or hear regularly; stand, walk, sit, and use hands frequently; occasionally reach, climb or balance, and stoop, kneel, crouch, or crawl; frequently lift or move up to 10 pounds and occasionally up to 25 pounds.
• Required vision abilities include close vision, distance vision, color vision, and ability to adjust focus.

Nice To Haves

• College degree preferred.

Responsibilities

• Serve as a trusted advisor through meaningful conversations and relevant banking advice.
• Educate customers on safe banking practices and provide proactive fraud-prevention guidance.
• Use required computer systems and conduct customer transactions according to policy.
• Maintain an accurate, balanced cash drawer and follow cash-handling, reconciliation, and security procedures.
• Open retail products and services, ensure new-account accuracy, and make corrections as needed.
• Recommend products and services that suit customers’ needs and desired outcomes.
• Help customers feel informed and comfortable using bank products and technology.
• Follow through on referrals and refer business to commercial, insurance, and investment partners.
• Develop new banking relationships through personal networks and community engagement.
• Follow all policies and procedures.
• Assist with account and statement research, wire requests, safe deposit box access, rate and yield quotes, night deposit agreements, and card disputes and replacements.
• Travel to assigned banking centers to fill staffing needs, with or without notice.

Benefits

• Competitive total rewards package, including generous benefits and compensation tailored to skills, experience, and education.
• Dream Manager program.
• One-on-one guidance from a nationally certified health and wellness coach.
• Free access to certified financial professionals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED