Relationship Banker I (US) - South Yarmouth, MA

TD • South Yarmouth, MA

7d • $23 - $29 • Onsite

About The Position

The Relationship Banker I is a banking professional who brings TD’s relationship-driven banking experience to clients. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution, helping clients pursue financial goals with personalized solutions that support overall financial well-being. The banker engages clients in the branch and through outreach, discovers their needs, explains relevant options and risks, connects them with suitable products, services, or partners, and provides ongoing guidance about TD’s products and digital capabilities.

The role also handles mortgage inquiries and referrals and must follow applicable policies, procedures, and regulatory requirements. It is classified as a Loan Originator under Regulation Z and a Mortgage Loan Originator under the SAFE Act. The successful candidate must meet applicable eligibility requirements, including NMLS registration as required, and pass required background and credit checks.

This position is based in South Yarmouth, Massachusetts, with 40 hours listed. The posted pay range is $22.50–$29.00 USD. TD describes a total rewards package that may include base salary and variable compensation or incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. Training, onboarding, career and development conversations, online learning, and mentoring programs are also described.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role.
• Must be eligible for employment with a covered financial institution under Regulation Z.
• Must be eligible for NMLS registration as a registered mortgage loan originator under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications concerning government-agency findings.
• Ability to perform the physical and cognitive functions described in the posting, including continuous sedentary work, multitasking, operating standard office equipment, concentrating, reading, writing, and comprehending instructions.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire clients through branch walk-in opportunities, lead management, and outbound outreach.
• Engage clients in goals-based discovery to identify their needs and priorities.
• Explain relevant banking options, including features, benefits, and potential risks, in clear and transparent language.
• Recommend personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
• Establish clear next steps and follow-up, and reinforce client relationships through consistent, personalized interactions.
• Educate clients on TD products, services, and digital capabilities to support everyday banking and financial wellness.
• Accept mortgage inquiries, refer clients for mortgage solutions, and participate in other residential lending activities as applicable.
• Serve as the primary point of accountability for client concerns, resolving issues where possible and escalating them when needed.
• Drive client acquisition, retention, and relationship growth for the bank location.
• Complete operational activities accurately and in compliance with company guidelines, laws, and regulations.
• Verify client identification, maintain data integrity, and follow authentication and documentation standards, including AML requirements.
• Identify discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices; collaborate with team members and partners; and contribute to a positive team environment.
• Participate in performance and development activities and embrace different perspectives.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, which may include cash and/or equity incentive awards
• Online learning platform and mentoring programs
• Training and onboarding

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED