Associate Banker I - South Dennis, MA

TD•South Dennis, MA

7d•$22 - $27•Onsite

About The Position

The Associate Banker I (described in the job description as Teller II) works at a TD Store and helps deliver customer experiences while accurately and efficiently processing everyday banking transactions. The role includes educating customers about TD products and services, discussing customer needs, offering financial and digital solutions, and referring customers to specialized partners when appropriate. The position also supports lobby flow, trains new tellers, assists supervisors, and follows operational, security, compliance, and fraud-prevention procedures. Required classroom and online training must be completed by established deadlines.

Requirements

High school diploma or GED.
Strong organizational skills.
Attention to detail.
Ability to work in a fast-paced and changing environment.
Excellent communication skills, with the ability to communicate concisely, clearly, and consistently.
Ability to work weekends, evenings, and holidays as scheduled.

Nice To Haves

One year of teller or cash-handling experience preferred.
Demonstrated customer service skills preferred.

Responsibilities

Deliver a customer experience consistent with TD's brand promise.
Process customer transactions, including deposits, withdrawals, loan payments, and safe deposit box payments.
Process cash transactions, including cashing checks, verifying currency, balancing cash drawers, and handling night deposits.
Respond to and resolve customer inquiries and concerns using standard procedures, escalating issues to management as needed.
Guide customer flow in the lobby, warmly welcome customers, and direct them appropriately.
Understand customer banking preferences and educate customers about relevant self-service and digital options.
Conduct needs-based conversations, offer financial and digital solutions, and refer customers to appropriate partners.
Train and mentor new tellers.
Assist supervisors with daily duties as directed by Store leadership.
Follow company guidelines and regulations, including Bank Secrecy Act and Patriot Act requirements, to minimize risk and protect customers.
Verify customer identities according to authentication policies and procedures.
Balance cash drawers, ATMs, and Teller Cash Dispensers or Teller Cash Recyclers as necessary.
Follow safe deposit box procedures, operations, and guidelines.
Maintain accountability for cash drawers and vaults, including appropriate cash limits and secure cash handling.
Secure confidential customer information throughout the day.
Follow dual-control procedures and security and audit measures to minimize potential loss.
Use bank tools and processes to detect, address, and prevent fraud.
Complete required classroom and online training by established due dates.