Relationship Banker I - Allston, MA

TD Bank • Allston, MA

3d • Onsite

About The Position

The Relationship Banker I brings TD’s relationship-driven banking experience to clients by helping them work toward their financial goals through personalized solutions that support financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while following risk and regulatory standards.

The banker engages clients through walk-in opportunities, lead management, and outbound outreach; explores client needs and priorities; explains relevant products, services, options, and risks; and recommends appropriate next steps or partner referrals. The position also provides ongoing guidance on TD products, services, and digital capabilities, handles mortgage inquiries and referrals, and builds lasting client relationships through consistent, personalized interactions.

The role is accountable for a welcoming client experience, resolving concerns or escalating them as needed, and supporting acquisition, retention, and relationship growth. It requires accurate documentation, sound risk awareness, compliance with AML and other regulatory requirements, and collaboration with colleagues and partners. The position is subject to mortgage loan originator eligibility and registration requirements, including applicable background and credit checks.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
• Eligibility for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire and deepen client relationships through walk-in engagement, lead management, and outbound outreach.
• Conduct meaningful, goals-based discovery to understand client needs and priorities.
• Explain banking options, including features, benefits, and potential risks, in clear and transparent language.
• Recommend personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
• Provide ongoing guidance and educate clients about TD products, services, and digital capabilities.
• Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
• Deliver a welcoming, personalized experience and build trust through consistent client-first interactions.
• Address client concerns and resolve issues end-to-end where possible, escalating them promptly when needed.
• Support client acquisition, retention, and relationship growth for the bank location.
• Maintain accurate client information and documentation and comply with policies, procedures, AML laws, and regulatory requirements.
• Verify client identification, maintain data integrity, follow authentication standards, and identify and escalate discrepancies or risk indicators.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights and best practices, collaborate with colleagues and partners, and contribute to a positive team environment.
• Participate in performance and development activities and take accountability for outcomes.
• Uphold TD’s code of conduct, ethical standards, brand, and client strategy.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Variable compensation or incentive awards, including potential cash and/or equity awards through an incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED