Store Manager I - Allston, MA

TD Bank•Allston, MA

6d•Onsite

About The Position

The Store Manager I leads a small TD Bank store and its team, contributing to the growth and profitability of the Consumer Business across deposits, loans, fees, and expenses. The role focuses on growing customer relationships, providing appropriate advice and referrals, and delivering a strong customer and colleague experience while achieving store and individual performance goals. The manager oversees store operations, service and advice, lending activities, risk management, and the store budget. They lead hiring, coaching, performance management, scheduling, and colleague development; partner with specialists and other business lines to grow the store portfolio; and serve as the store’s highest point of escalation for customer and partner issues. The role originates loan applications, handles lending conditions, conducts loan closings, and requires active NMLS registration. It is classified as a Loan Originator and Mortgage Loan Originator position and is subject to applicable eligibility, registration, background-check, and credit-check requirements.

Requirements

Undergraduate degree or equivalent experience.
At least 3 years of relevant experience in retail, customer service, and/or financial services.
At least 1 year of leadership and coaching experience.
Business development skills, including the ability to conceptualize and implement strategies.
Ability to manage competing priorities and align efforts strategically with store goals and objectives.
Strong financial analysis skills.
Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
Excellent verbal and written communication skills.
Demonstrated ability to lead and motivate team members.
Proficiency with the Microsoft Office suite.
Must maintain active NMLS registration and be eligible for registration as a registered mortgage loan originator under applicable requirements.
Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
Satisfactory criminal background-check and credit-report-check results, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

Small Business and Consumer lending experience.
Notary License.
Knowledge of bank product lines and services and understanding of store operations and security.

Responsibilities

Lead, coach, motivate, and develop store teammates, including hiring, setting goals, reviewing performance, making compensation decisions, and handling disciplinary actions as needed.
Manage a small store and team, overseeing store performance, operations, customer service, and administrative responsibilities.
Achieve store and individual performance metrics and targets.
Promote a positive customer and colleague experience through advice, service, coaching, customer problem resolution, and appropriate referrals.
Oversee customer and colleague scheduling to meet customer demand and ensure store premises are professional and inviting.
Participate in community business groups, initiatives, and fundraisers to promote the bank’s presence and brand.
Create store-specific strategies to grow the business and use reporting to identify opportunities to acquire and deepen customer relationships and grow deposits, investments, and loans.
Partner with Specialists and Small Business, Commercial, Consumer Lending, Wealth, and other business lines to advise customers and grow the store portfolio.
Manage the store budget, revenue, and expenses to meet objectives.
Proactively develop customer and prospect relationships through needs-based conversations and relationships with Personal, Small Business, and Center and Influence contacts.
Ensure operational excellence, transaction accuracy, and compliance with bank policies, procedures, conduct standards, and applicable regulatory requirements.
Identify, manage, and escalate risks and non-standard or high-risk transactions or activities; maintain effective risk-management and control processes.
Originate loan applications, handle Conditions of Lending, and conduct loan closings.
Maintain active NMLS registration and meet applicable mortgage loan originator eligibility requirements.
Set team objectives, monitor and address performance, provide feedback and performance reviews, and align team skills with business needs.
Recruit qualified and diverse candidates, foster teamwork and an equitable workplace, communicate issues, and support change and collaboration across functions.
Support referrals across business lines through ongoing training and coaching of store colleagues.

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
Banking benefits and discounts
Career development
Reward and recognition
Variable compensation or incentive awards, potentially including cash and/or equity awards
Training and onboarding
Online learning platform
Mentoring programs