Associate Banker I - Hyannis, MA

TD • Hyannis, MA

10d • $22 - $27 • Onsite

About The Position

The Associate Banker I brings TD’s human, relationship-driven banking experience to life by serving as a trusted guide for clients. The role delivers accurate, confident, and clear everyday banking while helping clients feel informed, supported, and empowered to pursue their financial goals, in accordance with TD’s risk and regulatory standards.

As a first point of contact and hospitality ambassador for the financial center, the Associate Banker manages client flow, handles everyday transactions, identifies client needs, and connects clients with appropriate partners. The role educates clients about banking products, services, and self-service options, resolves routine issues, and escalates non-standard matters. It also safeguards client relationships by following compliance, identification, authentication, and documentation requirements.

This position is based in Hyannis, Massachusetts, and is listed for 40 hours. The advertised pay range is $21.50–$26.75 USD. TD provides job-related training and onboarding, development conversations, online learning, and mentoring opportunities.

Requirements

• High school diploma or GED.
• One year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.
• Demonstrated problem-solving skills.
• Ability to schedule and prioritize work.
• Ability to work independently and within deadlines.
• Sound judgment in decision-making and problem-solving.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing role or financial institution.
• Notary license.

Responsibilities

• Manage in-person and telephone client flow and serve as the first point of contact for inquiries, issue resolution, and referrals.
• Deliver consistent, relationship-driven client experiences as a hospitality ambassador for the financial center.
• Conduct accurate and efficient everyday banking transactions and multi-step activities within established financial limits.
• Identify client needs and opportunities, educate clients about relevant products, services, and digital capabilities, and refer them to appropriate partners or specialists.
• Create personalized interactions that build trust and support clients’ financial goals and well-being.
• Address routine client requests and straightforward problems using standard procedures, escalating non-standard issues appropriately.
• Maintain compliance with company guidelines, AML laws, and regulatory requirements; verify client identification and follow authentication, data-integrity, and documentation standards.
• Identify discrepancies, material changes, or risk indicators and escalate them in accordance with policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to a positive, collaborative team environment and participate in performance and development activities.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, and mentoring opportunities.
• Reward and recognition.
• Potential eligibility for cash and/or equity incentive awards through an incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED