Associate Banker II (US) - 30 hrs - Chelsea, MA

TD • Chelsea, MA

12d • $24 - $31 • Onsite

About The Position

This role delivers TD’s relationship-driven banking experience by providing everyday banking services and supporting consumer product needs. The Associate Banker builds meaningful client relationships through accurate, clear, and confident interactions, helping clients understand their options and pursue their financial goals while adhering to risk and regulatory standards.

The role combines transactional work with needs-based engagement, including basic consumer account opening and maintenance, identifying client needs, recommending appropriate solutions, and referring clients to specialists. As a first point of contact and hospitality ambassador for the financial center, the Associate Banker helps manage client flow and provides a high-touch experience. The position handles a broad range of client transactions and multi-step activities within established financial limits, resolves routine requests, and escalates non-standard issues as needed.

The position is based in Chelsea, Massachusetts and is scheduled for 30 hours. The posted pay range is $23.75–$31.00 USD per hour. TD describes its total rewards package as including base salary and variable compensation or incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. Training, onboarding, development conversations, online learning, and mentoring programs are also available.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays, as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to communicate concisely, clearly, and consistently.
• Demonstrated problem-solving skills and sound judgment in decision-making.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing role or financial institution.
• Notary license.

Responsibilities

• Manage in-person and phone client flow as a first point of contact for inquiries, issue resolution, and referrals to appropriate partners.
• Provide consistent, relationship-driven client experiences aligned with TD’s service strategy.
• Create personalized interactions that build trust and strengthen ongoing client relationships.
• Educate clients on banking products, services, and digital capabilities, and connect them with specialists when appropriate.
• Conduct proactive outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
• Perform accurate and efficient everyday banking transactions and basic consumer account opening and maintenance.
• Identify client needs and opportunities, recommend appropriate solutions, and refer clients to partners who can help achieve their financial objectives.
• Perform a broad range of client transactions and multi-step activities within established financial limits.
• Assess routine client problems using standard procedures and escalate non-standard issues or risk indicators appropriately.
• Maintain compliance with company guidelines, AML laws, regulatory requirements, and established identification, authentication, data-integrity, and documentation standards.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to a positive team environment, share insights and best practices, participate in development activities, and collaborate with colleagues.
• Demonstrate empathy, integrity, sound judgment, and accountability in client and team interactions.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Variable compensation or incentive awards, potentially including cash and/or equity incentive awards

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED