Associate Banker II (30) Parkway

TD•Hilton Head Island, SC

7d•$22 - $28•Onsite

About The Position

The Associate Banker II is a banking professional who helps deliver TD’s brand promise at a store location. The role completes everyday banking transactions accurately and provides advice, education, and support on banking services, products, and tools to help customers achieve their financial goals. The position works across multiple areas of the store, including teller-line and platform services. It builds customer relationships through educational and consultative conversations, identifies financial needs, offers relevant products and services, and refers customers to appropriate colleagues or internal partners. The role also manages leads and customer outreach, schedules appointments, supports lobby traffic, and helps resolve customer inquiries. The Associate Banker II performs transactions and account servicing in accordance with applicable policies, procedures, controls, and regulations. This includes customer authentication, cash-drawer accountability, required operational procedures, and completion of compliance training. The role contributes to a collaborative and inclusive team environment, participates in development activities, and may train or mentor newer colleagues.

Requirements

High school diploma or GED.
One year of experience working with customers in any capacity; experience may be demonstrated through volunteering, education, or military experience.
Ability to work during store operating hours, including evenings, weekends, and holidays as scheduled.
Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to be concise, clear, and consistent.
Demonstrated problem-solving skills and sound judgment in decision-making.
Ability to schedule and prioritize work, work independently, and meet deadlines.
Proficiency in Microsoft Office.
Completion of teller training and part one of platform training upon hire.

Nice To Haves

Demonstrated customer service skills.
Teller experience.
Notary license.

Responsibilities

Process everyday banking transactions accurately on the teller line or platform, including cash, deposits, withdrawals, checks, and account servicing requests.
Open, close, and service personal deposit accounts and assist with debit card and credit card issues, Regulation E, and mobile and online banking.
Understand customer financial needs and provide advice, education, product and service recommendations, or referrals to appropriate colleagues and partners.
Build and deepen customer relationships through active listening, product knowledge, customer outreach, lead management, and appointment scheduling.
Manage customer wait times and meetings, provide lobby leadership, direct walk-in traffic, and serve as an initial contact for inquiries and customer resolution.
Complete operational activities in accordance with company guidelines, regulations, policies, and procedures, including customer authentication and due diligence.
Maintain and secure cash drawers and stations, observe cash limits, balance cash drawers and TCR, and act as a dual-control agent when required.
Follow required store opening and closing procedures and maintain appropriate records and accurate documentation.
Complete required job-specific and compliance-related training and respond to audit, regulator, and compliance requests and findings.
Contribute to team success, uphold TD’s brand and culture, participate in development activities, seek feedback, and embrace change.
Model quality customer service and contribute to an inclusive workplace; may train and mentor newer colleagues.