Associate Account Manager

Phenom People Pvt Ltd•Horsham, PA

1d•$60,000 - $70,000•Onsite

About The Position

Phenom is an Applied AI company focused on helping organizations find, hire, develop, and retain talent. Its platform applies AI across the talent lifecycle for enterprise customers worldwide. The Associate Account Manager owns a book of accounts across diversified industries, generally around $100K ARR. This quota-carrying role is responsible for renewals, upsell opportunities, and helping customers realize business value from the platform. It provides hands-on ownership of account management, customer relationships, value articulation, expansion strategy, and renewal execution, with a foundation for progression into a full Account Manager role managing larger and more complex clients. The position reports to the Vice President of Account Management and is 5 days per week on-site. Success includes taking ownership of assigned accounts and creating Strategic Account Plans in the first 90 days; independently running Executive Business Reviews, progressing at least five qualified expansion opportunities, and forecasting the renewal pipeline within six months; and consistently meeting Gross Revenue Retention and Net Revenue Retention quotas while earning trusted-advisor status within 12 months.

Requirements

1–3 years of experience in a customer-facing role such as customer success, account management, sales, or project coordination, ideally with exposure to renewals, upsell, or commercial ownership.
Demonstrated business acumen and ability to interpret customer data or circumstances in terms of business impact, not just tool usage.
Strong organizational and project-management skills, including the ability to manage a full book against competing deadlines and SLAs.
Comfort presenting to and influencing stakeholders, including customer leadership.
Proactive, ownership-driven approach to identifying and resolving problems.
Entrepreneurial mindset; resourcefulness under ambiguity, comfort creating processes, and motivation to meet targets.
Grit and resilience suited to a demanding role.

Nice To Haves

Degree or background in business, economics, or entrepreneurship, or a background in HR or HR technology.
Experience with SaaS platforms or HR technology.
Strong technical aptitude and curiosity to learn new tools and concepts quickly.

Responsibilities

Deliver against a quota spanning Gross Revenue Retention through renewals and Net Revenue Retention through upsell and expansion for the assigned book of accounts.
Forecast account risks and opportunities accurately and flag at-risk renewals early.
Serve as the primary point of contact and trusted advisor for assigned accounts.
Lead Executive Business Reviews with customer leadership and partner with Customer Value on Quarterly Business Reviews.
Build and maintain Strategic Account Plans connecting customer goals to a documented roadmap.
Monitor account health and usage data and translate platform activity into relevant business outcomes, including time-to-fill, recruiter productivity, cost-per-hire, and candidate experience.
Run adoption touchpoints and check-ins focused on demonstrating customer value.
Research whitespace and end-user utilization to identify and size expansion opportunities aligned with customer priorities.
Develop expansion opportunities grounded in customer outcomes and business context.
Prepare proposals, pricing drafts, order forms, and Executive Business Review materials that make a business case.
Launch and manage product pilots by tracking success criteria, gathering customer feedback, ensuring milestones are met, and reporting progress to relevant internal teams and leadership.
Partner with Customer Value, Support, Product, Marketing, and PMO to escalate and resolve customer needs.
Keep internal action items and cross-team deliverables on track.
Maintain detailed notes, usage reports, and CRM data across the account book.