Associate Account Manager

Sola Insurance•Atlanta, GA

19d•$60,000 - $75,000•Onsite

About The Position

Sola is rebuilding homeowners insurance from the ground up, owning every layer of the business and pricing risk with real weather data. As they grow into broader home coverage, they are hiring their first Associate Account Manager. This role is for someone who takes pride in getting the details right, learns the business from the inside, and grows into one of the people who own Sola's most important relationships. The Associate Account Manager will own the day-to-day service requests that keep agents and policyholders happy, from updating a mailing address to uploading claims documents. This role ensures every request is handled correctly, quickly, and kindly the first time. The individual will be the person Account Managers rely on to keep accounts clean and moving, and will learn how insurance works by doing it. This role is for someone who is a year or two out of school and has spent that time in a high-volume seat, such as sales development, inside sales, or customer service, where they hit daily targets and learned to stay organized under pressure. This is not a cold-calling quota role, and admin work is not someone else's problem. The Associate Account Manager will close out requests accurately and on time, learn how policies, endorsements, and claims work, spot frustrated agents or policyholders before they become unhappy, and find small ways to make processes faster and cleaner. They will work alongside the Account Management team, with close contact with claims and insurance teams, and build toward owning a set of agent relationships.

Requirements

A bachelor's degree
One to two years of experience in a high-volume sales or service role, such as an SDR, BDR, inside sales or customer service seat
A strong work ethic and a track record of hitting daily or weekly targets you can talk about with real numbers
Care for accuracy, so that repetitive admin work gets done right the first time
Clear, warm, and professional communication on the phone and in writing
A natural instinct for building relationships and keeping customers happy
Coachability and a real interest in growing into an Account Manager
Based in Atlanta or open to relocating
Enjoys building alongside the team in person, working from the West Midtown office five days a week

Nice To Haves

Coursework or a program in professional selling
Ranking near the top of your team on activity or results
Comfort with a CRM and tools like Google Workspace or Slack

Responsibilities

Agent and Policyholder service requests such as updates to payment method, mailing address, and other account changes
Policy service requests such as mailing address updates and other basic account changes
Basic claims portal uploads and follow-up on missing documents
Keeping agents up to date on their production with Sola
Timely, professional replies to agents and policyholders by phone and email
Accurate, up-to-date account records in our systems
Managing your own queue of open requests, from first touch to close
Flagging service issues and retention risks to the Account Managers early
Developing simple checklists and templates that make common requests faster
Learning the Account Manager playbook so you're ready for the next step