Associate Account Manager

The Associate Account Manager will be responsible for managing and developing key accounts DMO/Growth partnerships in the Americas for Tripadvisor. They will play a crucial role in managing client service and operations for media campaigns, while also bridging communication and strategy between internal teams and clients. The Account Manager will focus on delivering exceptional client service and campaign performance, working closely with various stakeholders to drive revenue growth and achieve department goals. This role requires strong relationship management skills, digital media expertise, and the ability to navigate independently.

• Manage and develop Key Accounts DMO/Growth partnerships in Americas
• Play an integral role in managing day-to-day client service and ops for media campaigns
• Bridge communication and strategy between internal teams and clients
• Deliver best-in-class client service and campaign performance
• Manage all aspects of the campaign across pre and post-sale cycle to drive revenue growth and department goals
• Act as a strategic partner to key internal stakeholders and external clients and agencies
• Collaborate with AE to drive results for clients and deliver revenue growth
• Provide best-in-class client services and project management
• Liaise between client and internal teams to address client feedback on marketing proposals and media plans
• Manage all pre-launch communication between client and internal teams
• Lead all post-launch communication
• Navigate independently from management and drive key decisions for the deal
• Act as a product expert and SME across at least one topic
• Provide feedback on development and evolution of topics
• Understand digital concepts and stay up to date on emerging ad formats
• Develop relationships and manage key accounts to drive revenue growth
• Work with cross-functional teams across all levels
• Proficient in Powerpoint and Excel with analytical ability preferred
• Knowledge of Sales Tech and Digital Platforms
• 25% travel may be required
• Attention to detail with high level of organizational and communication skills
• Experience managing complex tasks in a digital environment with a strategic lens
• Flexible and open to change and new information
• Proficient in client communication

• 4+ years minimum professional experience in digital media at an agency/client/publisher in an Account Manager or Sales role
• Understands digital concepts and is up to date on emerging ad formats
• Consistent and proven track record in successfully developing relationships and managing key accounts to drive revenue growth for partner accounts in a B2B environment
• Demonstrated ability to work with cross-functional teams across all levels including senior management
• Proficient in Powerpoint and Excel with an analytical ability is preferred
• Systems knowledge with Sales Tech and Digital Platforms (Salesforce, OMS, DFP, Moat, DoubleVerify, IAS etc.)
• 25% travel may be required
• Proficient attention to detail with a high level of organizational skills & communication skills
• Experience managing complex tasks in a digital environment with a strategic lens
• Flexible and open to change and new information, changing processes, client direction; adapts behavior and work methods accordingly
• Proficient in client communication - able to effectively communicate with clients

• Work with the brightest minds in the travel business
• Energetic, dynamic, and international work environment
• Focus on innovation, creative problem-solving, and collaboration
• Opportunity to work with the world's largest travel site
• Chance to unleash the full potential of every trip
• Access to 730 million reviews and opinions
• Opportunity to work with a large travel community of 490 million monthly unique visitors
• Chance to work with key internal stakeholders and external clients & agencies
• Ability to drive revenue growth and department goals
• Collaborate with Account Executives to drive results for clients
• Provide best-in-class client services and project management
• Opportunity to work with various digital advertising activities
• Independent decision-making and driving key decisions for deals
• Act as a product expert and subject matter expert
• Opportunity for professional development and self-improvement
• Ability to work with cross-functional teams and senior management
• Proficiency in Powerpoint and Excel
• Knowledge of Sales Tech and Digital Platforms
• 25% travel may be required
• Attention to detail and organizational skills
• Ability to manage complex tasks with a strategic lens
• Flexibility and adaptability to change
• Strong communication skills
• Integrity and ethical behavior
• Ability to work towards the common goal of driving revenue and client satisfaction
• Positive attitude and respect for colleagues
• Ability to meet deadlines and handle pressure
• Strong analytical skills
• Clear and convincing communication
• Ownership and problem-solving skills
• Good business judgment
• Desire to perform in a fast-paced and changing marketplace