Associate Account Executive, Distributed Energy Resources CT (Hybrid Schedule)

Eversource Energy•Berlin, CT

3d•Hybrid

About The Position

The Associate Account Executive is responsible for administering, reviewing, and approving interconnection applications for Distributed Energy Resources (DER). The role develops relationships with customers, applicants, and installers and collaborates with internal departments—including metering, billing, accounting, and engineering—to advance and troubleshoot applications through the interconnection process, from pre-application through online status. The position contributes to strategic planning and company initiatives, analyzes customer needs, resolves service and billing issues, presents and implements customer solutions, and manages projects to help meet target dates. It also supports corporate objectives for strategic customers, promotes distributed generation programs and related services, analyzes data and trends, and performs financial accounting and reporting tasks. Employees may be assigned to assist with emergency restoration outside their normal responsibilities, work hours, and location.

Requirements

College degree in Business Administration, engineering, or a related discipline; applicants nearing degree completion may be considered if they have direct experience.
At least one year of customer care work experience.
Excellent verbal and written communication skills.
Strong interpersonal skills.
Management skills, including leading, coaching, hiring, and holding people accountable.
Strong business acumen and technical knowledge of electric and gas distribution systems.
Ability to use PC desktop applications such as Microsoft Word and Excel.
Must be able to work up to five days in the office when needed, including for emergencies, training, or other business needs, or if the hybrid-work policy changes.
Applicants must not require immigration-related sponsorship to begin employment with Eversource.

Nice To Haves

Experience in the solar or power services sector, particularly with a focus on electrical distribution.
Working knowledge of Work Management systems.

Responsibilities

Administer, review, and approve Distributed Energy Resources interconnection applications.
Develop relationships with customers, applicants, and installers.
Coordinate with metering, billing, accounting, engineering, and other internal departments to advance and troubleshoot applications through the interconnection process.
Participate in strategic planning teams and provide ideas to improve the DER interconnection customer experience.
Support the achievement of company environmental, safety, and other company goals and initiatives.
Analyze customer needs, gather information, and diagnose customer service issues related to interconnection with Eversource infrastructure.
Build customer relationships that support superior service and the achievement of Distributed Generation activities, initiatives, and goals.
Resolve customer service issues involving new or upgraded utility service for distributed generation, billing, and general interconnection application inquiries.
Prepare and present customer options and solutions, arrange implementation and follow-up, and provide technical assistance as needed.
Review initial distributed generation applications for completeness and decide on their status.
Provide timely project-status messages and correspondence to customers.
Provide internal and external project management to help meet target dates; coordinate, schedule, and lead project meetings.
Assist with operating plans for corporate objectives involving strategic customers, including regulatory or rate changes, customer support for merger activities or other company initiatives, customer education, and United Way promotion.
Retain and grow electric distribution revenue and promote value-added services, products, and distributed generation programs.
Analyze data and run reports to identify trends and priorities for work management.
Perform financial accounting and reporting tasks.
Respond to emergency situations as required and assist with emergency restoration when assigned.