Account Executive, Distributed Generation Service Support (Hybrid Schedule)

Eversource Energy•Nashua, NH

3d•Hybrid

About The Position

This role provides business customers and standalone Distributed Generation (DG) developers with a coordinated single point of contact from the initial application process through operation. The Account Executive provides internal project management and leads teams to ensure internal stakeholders adhere to regulatory time frames. The role contributes to customer satisfaction and helps the Company meet Distributed Generation goals and regulatory requirements. The position works with customers and internal resources to understand needs, diagnose potential service or equipment issues related to interconnection with Eversource infrastructure, develop and present solutions, and coordinate resolution of service concerns. It also participates in strategic planning and supports Company environmental, safety, and other initiatives and goals. The role must operate within the regulatory framework established by the Public Utility Commission, Department of Energy, and other governing bodies. The role is eligible for a hybrid schedule under current guidelines: at least three office days per week, including Tuesday and Wednesday, with the third day arranged with the supervisor based on department needs. Employees must be able to work in the office up to five days per week when needed or if policy changes. Emergency restoration assignments may require work outside normal responsibilities, hours, and location. The position does not offer immigration-related sponsorship. The annual salary range is $97,670–$108,520, commensurate with experience, and the position is eligible for a potential incentive.

Requirements

Bachelor’s degree in Business Administration, Engineering, or a related discipline.
Five or more years of experience in the Power Services Sector, focused on Electrical Distributed Generation.
Strong project management skills.
Excellent verbal and written communication skills.
Strong interpersonal skills.
Management skills, including leading, coaching, and holding people accountable.
Strong business acumen and technical knowledge of electric distribution systems.
Ability to use PC desktop applications such as Microsoft Word and Excel.
Must be able to work in the office up to five days per week if needed or if the hybrid work policy changes.
Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Nice To Haves

Some knowledge of electrical infrastructure and operations.
Experience with Maximo and Power Clerk.

Responsibilities

Work independently and lead teams to complete tasks on time and resolve complicated issues.
Coordinate customer solutions by using internal resources to develop, prepare, and present options and solutions.
Participate in strategic planning teams and contribute ideas to improve operational processes.
Develop strong customer relationships to support superior service and achievement of Distributed Generation activities, initiatives, and goals.
Analyze customer needs and gather information to diagnose service or equipment issues related to interconnection with Eversource infrastructure.
Support Company environmental and safety goals, initiatives, and other Company goals.
Develop strategies and direct Company resources to resolve customer service issues, including new or upgraded utility service installation for distributed generation, billing issues, and general inquiries.
Become familiar with and operate within the regulatory framework established by the Public Utility Commission, Department of Energy, and other governing bodies.
Respond to emergency restoration assignments when called, potentially outside normal responsibilities, work hours, and location.