Associate Account Director, Agencies

LiveRamp, Inc.•New York, NY

2d•$76,500 - $90,000•Hybrid

About The Position

The Associate Account Director, Agencies supports Account Directors who manage holding-company accounts by ensuring purchased products are adopted and deliver business value, and by helping clients articulate return on investment. The role contributes to account planning, client strategy, performance reviews, risk mitigation, renewals, revenue growth, and operational coordination. This is a hybrid position requiring two days per week in the New York City office. The position offers an annual base salary range of $76,500 to $90,000, plus variable incentive compensation targeted at 20% of base salary. The stated on-target earnings range is approximately $91,800 to $108,000, assuming target performance goals are achieved. Actual compensation depends on factors including experience, skills, geography, performance, and internal equity.

Requirements

At least 2–3 years of experience as a Customer Success Manager or Account Manager.
Experience with accounts exceeding $2 million in annual recurring revenue, or negotiation and project-management skills.
Experience working in or directly with advertising agencies or holding companies.
Strong organizational and project-management skills, including planning ahead and anticipating scenarios.
Resourcefulness in obtaining information and navigating internal and external resources.
Ability to craft and present a summary of value delivered from the customer’s perspective.
Ability to understand clients’ business goals and objectives and align solutions with their success criteria.
Track record of identifying upsell and cross-sell opportunities to achieve revenue growth targets.
Ability to understand and communicate how product or process changes may affect a customer’s business, with empathy for disruption.
Experience managing renewals and partnering with Sales on upsells and cross-sells.

Nice To Haves

Experience managing 3–5 highly strategic accounts or managing 20 or more accounts worth at least $500,000 each.
Familiarity with LiveRamp and its role in the ecosystem, from either a brand-client or platform perspective.
Familiarity with clean-room solutions, measurement, or collaboration use cases.
Familiarity with Salesforce or other CRM software.
Experience drafting quarterly business reviews and executive summaries.
Enterprise SaaS Customer Success Manager or Account Manager experience, particularly in data analytics, cloud, collaboration, or identity.
College internship experience before entering the workforce.
Experience across multiple adtech or martech roles, on either the sales side or buy side (brand or agency).
Ability to recommend adjustments to changes based on customer needs and potential effects on other customers.

Responsibilities

Support Account Directors on holding-company accounts in ensuring purchased products are utilized and clients receive and can articulate business value and ROI.
Drive adoption across accounts.
Assist with quarterly business review planning, holistic account strategy, and collaboration with the broader account team.
Provide client research and performance metrics to support account planning and strategic advice.
Develop and deliver performance metrics and recommendations for business reviews and ongoing client calls with the Account Director, enabling the delivery of client best practices.
Identify risks proactively at least six months in advance.
Identify upsell and expansion opportunities for the client lead or Account Director.
Provide performance metrics and open-space analysis to support renewal and upsell conversations.
Oversee billing coordination, marketplace tasks, and platform adoption efforts.