Full Time Assistant Manager - Eastern Shore Centre

Store•Spanish Fort, AL

About The Position

As an Assistant Workshop Manager at Build-A-Bear, you will support the store manager in all aspects of store operations. You will help ensure excellent Guest service, efficient staff management, and effective execution of sales and marketing strategies. The role contributes to store success while maintaining a positive experience for Guests and associates. You will lead scheduled shifts, support staffing and team development, drive sales, maintain merchandising and safety standards, resolve Guest issues, and oversee inventory processes. Performance is measured by contributions to annual store objectives and corporate goals, including financial results, Guest and associate experience, talent management, operational standards, and team collaboration.

Requirements

At least 2 years of store management experience, with a proven successful history in a customer-centric business; specialty retail is preferred.
High school diploma.
Basic understanding of common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.
Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
Ability to sit, stand, and move around for at least eight hours a day.
Ability to lift more than 25 pounds.

Nice To Haves

2–4 years of store management experience, with a proven successful history in a customer-centric business; specialty retail is preferred.
Associate's degree or higher in business, management, or a related field.
Thrives in a high-engagement Guest experience environment.
Balances creativity and fun with accountability and dependability.
Connects with and inspires others to drive results.
Exercises common sense and sound judgment in ambiguous situations.
Displays strong initiative and self-direction.
Unites teams to deliver strong results.
Works effectively in a dynamic and changing environment while remaining calm under pressure.
Leads with a confident, extraverted style that can enliven, engage, and positively impact individuals and groups.
Maintains a positive outlook despite challenging circumstances.

Responsibilities

Assist the Chief Workshop Manager in assigning daily work, managing break schedules, setting priorities, and serving as a role model leader.
Provide feedback and recommendations on hiring, promotion, applicant selection, and staff advancement.
Lead and inspire the team during scheduled shifts while enforcing and following Build-A-Bear Workshop policies, procedures, and standards.
Identify and promptly communicate possible policy violations to the Chief Workshop Manager and/or District Manager.
Recommend appropriate disciplinary actions and assist in delivering corrective actions when violations occur.
Drive sales as Floor Leader by coaching Bear Builders, creating a Guest experience that reflects the Experience First culture, zoning associates, forecasting and adjusting sales based on business trends, and motivating the team to meet or exceed targets.
Ensure merchandising displays and layouts follow brand standards and create an inviting, cohesive store environment.
Use independent judgment to maintain operational efficiency and safety and to resolve Guest issues.
Oversee inventory processes, including receiving, stocking, and inventory counts.
Help build and develop a high-performing team that consistently delivers an exceptional Guest experience.