Full Time Store Manager - Eastern Shore Centre

Build-A-Bear Workshop•Spanish Fort, AL

16h

About The Position

As a Chief Workshop Manager (CWM) at Build-A-Bear, you will be responsible for the overall success of the workshop, including delivering an exceptional Guest experience, building a high-performing and engaged team, achieving financial goals, and maintaining consistent adherence to company policies, procedures, and brand standards. The role leads workshop operations, sales performance, staffing, team development, merchandising, inventory, and guest issue resolution. Performance is measured by achievement of annual department objectives and corporate goals, including leadership effectiveness, decision-making, sales and profitability, delivery of an Experience First culture, talent management, compliance, operational excellence, payroll and scheduling effectiveness, team engagement, collaboration, communication, and stakeholder feedback. This description is not exhaustive; supervisors may assign additional functions and requirements.

Requirements

At least 2 years of management experience with a proven, successful history in a customer-centric business.
High school diploma or GED.
Experience using common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.
Ability to work a typical retail schedule that includes days, evenings, weekends, and holidays.
Ability to sit, stand, move, and lead an active retail environment for at least eight hours a day.
Ability to lift more than 25 pounds.

Nice To Haves

2–4 years of store management experience.
Associate’s degree or higher in business, management, or a related field.
Proficiency in common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.
Ambitious, success-oriented, and motivated by achieving goals.
Thrives in a high-engagement, Guest-focused environment.
Balances creativity, fun, and operational discipline.
Exercises sound judgment in ambiguous situations and independent decision-making.
Demonstrates initiative, resilience, and adaptability.
Leads with confidence, positivity, and an energizing presence.
Maintains composure and clarity under pressure.
Unites teams around shared goals and a joyful Guest experience.

Responsibilities

Drive sales and team performance by coaching Assistant Workshop Managers (AWMs), Shift Leaders (SLs), and Bear Builders, delivering an Experience First Guest experience, and managing payroll, forecasting, and scheduling to meet or exceed targets.
Create weekly schedules and determine associates’ daily assignments with the AWM; direct work, manage break schedules, ensure completion of tasks and priorities, and serve as a role model leader.
Make hiring and promotion decisions, considering feedback and recommendations from the AWM.
Lead and inspire the team during scheduled shifts while enforcing and adhering to company policies, procedures, and standards.
Identify and promptly communicate possible policy violations to the District Manager and/or Territory Manager for escalation to HR; coordinate disciplinary actions with the District Manager and HR as required, and deliver corrective actions with assistance from the AWM.
Maintain compliance in areas including store security and cash management, product confidentiality, safety, attendance, and business conduct.
Ensure merchandising displays and layouts adhere to brand standards and create an inviting, cohesive store environment.
Use common sense and independent judgment to maintain operational efficiency and store safety and to resolve Guest issues.
Oversee inventory management, including receiving, stocking, and inventory counts.
Partner with the AWM to build and develop a high-performing team that consistently delivers an exceptional Guest experience.