Full Time Assistant Manager - Eastern Shore Centre

Build-A-Bear Workshop•Spanish Fort, AL

About The Position

As an Assistant Workshop Manager at Build-A-Bear, you support the store manager in all aspects of store operations. You help ensure excellent Guest service, efficient staff management, and effective execution of sales and marketing strategies. The role contributes to the store’s success while maintaining a positive experience for Guests and associates. You lead the team during scheduled shifts, help manage staffing and store operations, drive sales, maintain brand merchandising standards, oversee inventory processes, and resolve Guest issues. You also help build and develop a high-performing team that consistently delivers an exceptional Guest experience. Performance is measured against annual store objectives and corporate goals, including financial results, operational standards, associate development, team collaboration, and stakeholder feedback.

Requirements

Two years of store management experience, with a proven successful history in a customer-centric business, preferably specialty retail.
High school diploma.
Basic understanding of common store technology solutions, such as POS, scheduling, HRIS, and time-and-attendance systems.

Nice To Haves

Two to four years of store management experience in a customer-centric business, preferably specialty retail.
Associate's degree or higher in business, management, or a related field.
Thrives in a high-engagement Guest experience environment.
Balances creativity and fun with accountability and dependability.
Connects with and inspires others to drive results.
Exercises common sense and sound judgment in ambiguous situations.
Displays strong initiative and self-direction.
Unites teams to deliver strong results.
Works calmly in a dynamic and changing environment, including under pressure.
Leads with a confident, extraverted style that enlivens, engages, and positively impacts individuals and groups.
Maintains a positive outlook despite challenging circumstances.

Responsibilities

Assist the Chief Workshop Manager in assigning daily work, managing break schedules, prioritizing tasks, and modeling effective leadership.
Assist the Chief Workshop Manager with hiring and promotion decisions by providing feedback and recommendations on applicant selection and staff advancement.
Lead and inspire associates during scheduled shifts while enforcing and following Build-A-Bear Workshop policies, procedures, and standards.
Identify and promptly communicate possible policy violations to the Chief Workshop Manager and/or District Manager; recommend disciplinary actions and assist with corrective actions when appropriate.
Drive sales as Floor Leader by coaching Bear Builders, creating an Experience First Guest experience, zoning associates, forecasting and adjusting sales to business trends, and motivating the team to meet or exceed targets.
Ensure merchandising displays and layouts comply with brand standards and create an inviting, cohesive store environment.
Use common sense and independent judgment to maintain operational efficiency, uphold store safety policies and procedures, and resolve Guest issues.
Oversee inventory processes, including receiving, stocking, and inventory counts.
Assist in building and developing a high-performing team that consistently delivers an exceptional Guest experience.
Work a typical retail schedule that may include days, evenings, weekends, and holidays.