Full Time Assistant Manager - Easton Town Center

Build-A-Bear Workshop • Columbus, OH

3h

About The Position

As an Assistant Workshop Manager at Build-A-Bear, you support the store manager in all aspects of store operations, ensuring excellent Guest service, efficient staff management, and effective execution of sales and marketing strategies. The role is vital to driving store success while maintaining a positive experience for Guests and associates.

You lead and inspire associates during scheduled shifts, help develop a high-performing team, and support sales, merchandising, inventory, safety, and operational standards. Performance is measured against annual store objectives and corporate goals, including financial results, Guest and associate experience, talent management, operational execution, collaboration, communication, and stakeholder feedback. Supervisors may assign additional functions and requirements as appropriate.

Requirements

• At least 2 years of store management experience, with a proven successful history in a customer-centric business, preferably specialty retail.
• High school diploma.
• Basic understanding of common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.
• Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
• Ability to sit, stand, and move around for at least eight hours a day.
• Ability to lift more than 25 pounds.
• Demonstrated initiative, self-direction, sound judgment, ability to remain calm under pressure, and ability to work in a dynamic and changing environment.
• Ability to connect with and inspire others, unite teams, and lead with a confident, engaging style.

Nice To Haves

• 2–4 years of store management experience in a customer-centric business, preferably specialty retail.
• Associate's degree or higher in business, management, or a related field.

Responsibilities

• Assist the Chief Workshop Manager in assigning daily work, managing break schedules, setting priorities, completing tasks, and serving as a role model leader.
• Assist the Chief Workshop Manager with hiring and promotion decisions by providing feedback and recommendations regarding applicant selection and staff advancement.
• Lead and inspire the team during scheduled shifts while enforcing and following company policies, procedures, and standards; promptly communicate possible violations and recommend or help deliver corrective actions.
• Drive sales as Floor Leader by coaching Bear Builders, creating an Experience First Guest experience, zoning associates, forecasting and adjusting sales based on business trends, and motivating the team to meet or exceed business targets.
• Ensure merchandising displays and layouts comply with brand standards and create an inviting, cohesive store environment.
• Use common sense and independent judgment to maintain operational efficiency and store safety and to resolve Guest issues.
• Oversee inventory processes, including receiving, stocking, and inventory counts.
• Help build and develop a high-performing team that consistently delivers an exceptional Guest experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED