Full Time Assistant Manager - University Town Center

Store•Sarasota, FL

About The Position

As an Assistant Workshop Manager at Build-A-Bear, you support the Chief Workshop Manager in store operations, staff management, Guest service, and sales and marketing execution. The role leads scheduled shifts, helps develop associates, maintains operational and safety standards, and contributes to store objectives and corporate goals. Performance is measured through decision-making and execution, financial results, Guest and associate experience, talent management, operational standards, team collaboration, and stakeholder feedback.

Requirements

At least 2 years of store management experience with a proven, successful history in a customer-centric business, preferably specialty retail.
High school diploma.
Basic understanding of common store technology solutions, including POS, scheduling, HRIS, and time and attendance systems.
Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
Ability to sit, stand, and move around for at least eight hours a day.
Ability to lift more than 25 pounds.

Nice To Haves

2–4 years of store management experience with a proven, successful history in a customer-centric business, preferably specialty retail.
Associate's degree or higher in business, management, or a related field.

Responsibilities

Assist the Chief Workshop Manager with daily associate assignments, work direction, break schedules, tasks, and priorities.
Serve as a role model and lead and inspire associates during scheduled shifts while enforcing and following company policies, procedures, and standards.
Provide feedback and recommendations on hiring, promotion, applicant selection, and staff advancement.
Identify and promptly communicate possible policy violations to the Chief Workshop Manager and/or District Manager.
Recommend disciplinary actions and assist in delivering corrective actions for policy violations.
Manage store security and cash handling, product confidentiality, safety, attendance, business conduct, and other associate handbook policies.
Drive sales as Floor Leader by coaching Bear Builders, creating a Guest experience aligned with the Experience First culture, zoning associates, forecasting and adjusting sales to business trends, and motivating the team to meet or exceed targets.
Ensure merchandising displays and layouts follow brand standards and create an inviting, cohesive store environment.
Use independent judgment to maintain operational efficiency, follow store safety procedures, and resolve Guest issues.
Oversee inventory processes, including receiving, stocking, and inventory counts.
Help build and develop a high-performing team that consistently delivers an exceptional Guest experience.