Assistant Manager - The Mall at University Town Center

Lush Handmade Cosmetics•Sarasota, FL

2d•Onsite

About The Position

The Assistant Manager (ASM) supports the Shop Manager in all areas of the business as needed and as delegated by the Retailer. As second-in-command, the ASM takes on Manager duties when required to support a strong customer and staff experience, shop operational excellence, and achievement of sales goals. The role applies Lush’s Leadership Practices—Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose—in interactions with customers, staff, and operations. The ASM collaborates with the team to exceed sales goals and create an inclusive customer experience; educates customers and staff about Lush’s brand values and products; and uses business metrics, budgets, and reports to contribute to profitable results. The role provides on-floor leadership, coaching, recruitment and staff development, and supports shop policies, inventory, merchandising, scheduling, and attendance practices. The position is listed at 40 hours weekly at The Mall at University Town Center. The posting gives a pay rate of $22.84 USD.

Requirements

1–3 years of managing or supervising in a retail environment.
Excellent listening and communication skills.
Excellent analytical, critical-thinking, and troubleshooting skills.
Excellent organization and time-management skills.
Strong customer-service, supervisory, and sales skills.
Knowledge of and interest in skincare, natural beauty, and ethical business.
Ability to work flexible hours to meet shop needs, including holidays, evenings, and weekends.

Nice To Haves

Experience with consultation-based customer-service models.
Ability to develop and train staff through positive coaching and feedback.
Proficiency in Excel and Microsoft Suite, and adaptability to other systems.
Basic human-resources skills in hiring, scheduling, training, and performance management.
Experience in cross-cultural collaboration and DEIB or social-justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Collaborate with the team on plans to exceed daily sales goals and provide a welcoming, inclusive customer experience.
Educate customers and staff about Lush’s brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging, through the shop and community engagement.
Build product knowledge and provide informed product recommendations.
Use business metrics, budgets, and reports to influence sales-floor behaviors and deliver profitable results.
Support the team on the sales floor by answering questions, removing obstacles, problem solving, and motivating staff to meet sales goals.
Pursue personal development and support team growth through coaching and leading by example.
Communicate needs and feedback to the team and leaders, adapting to business needs.
Engage the team to support motivation, peer and customer relationships, and connection to brand values.
Support staffing by networking, recruiting, hiring, and succession planning.
Collaborate with the Manager on plans to improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.
Support the Manager in maintaining shop compliance with company standards for opening and closing, product integrity, respectful workplace, health and safety, and daily communication.
Train the inventory team on fresh standards and rotation rules and support ordering within the allocated budget.
Help develop the team’s ownership of a clean and attractive work environment and compliance with merchandising and design standards.
Ensure staffing levels and skills match peak business periods and that breaks and meals are allocated and recorded appropriately.