Manager in Training - The Mall at University Town Center

Lush•Sarasota, FL

1d•Onsite

About The Position

The Manager in Training (MIT) brings Lush’s Leadership Practices into interactions with customers, staff, and store operations. The MIT supports the Store Manager in all areas of the business as needed and as delegated by the Retailer. As second-in-command, the MIT takes on Manager duties as required to support customer and staff experiences, shop operational excellence, and achievement of sales goals. The role focuses on sales and customer experience, team leadership, recruitment and staff development, and operational excellence. The MIT helps deliver an inclusive customer experience, communicate Lush’s brand values, build product knowledge, and use business metrics to drive profitable results. The role also supports team coaching, staffing, inventory, store standards, merchandising, scheduling, and staff wellbeing. The position is listed at 40 hours weekly and is based at The Mall at University Town Center in Sarasota. The stated pay is $22.84 USD.

Requirements

1–3 years managing or supervising in a retail environment.
Excellent listening and communication skills.
Excellent analytical, critical-thinking, and troubleshooting skills.
Excellent organization and time-management skills.
Strong customer service, supervisory, and sales skills.
Knowledge of and interest in skincare, natural beauty, and ethical business.
Ability to work flexible hours to meet shop needs, including holidays, evenings, and weekends.

Nice To Haves

Experience with consultation-based customer service models.
Ability to develop and train staff through positive coaching and feedback.
Proficiency in Excel and Microsoft Suite, and adaptability to other systems as required.
Basic HR skills in hiring, scheduling, training, and performance management.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Collaborate with the team on plans to exceed daily sales goals and deliver a welcoming, inclusive customer experience.
Educate customers and staff on Lush’s brand values and communicate its positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Build product knowledge and provide informed product recommendations.
Use business acumen and understanding of metrics, budgets, and reports to influence behaviors on the sales floor and deliver profitable results.
Support the team on the sales floor by answering questions, removing obstacles, problem solving, and motivating staff to meet sales goals.
Develop personal skills by assessing performance, seeking feedback and resources, and identifying opportunities for improvement.
Support team development through coaching and leading by example.
Communicate needs and feedback to the team and leaders and adapt to business needs.
Engage the team to build motivation, peer and customer relationships, and connection to brand values.
Support shop staffing by networking, recruiting, hiring, and succession planning.
Collaborate with the Manager on plans to improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.
Support the Manager in maintaining shop compliance and ensuring staff follow standards for opening and closing, product integrity, respectful workplace, health and safety, and daily communication.
Support inventory team training on fresh standards and rotation rules, and manage ordering within the allocated budget to ensure appropriate product availability.
Identify and support team development of a clean, attractive work environment and adherence to merchandising and design standards.
Schedule appropriate staffing and skill levels for peak times, and ensure breaks and meals are allocated and recorded appropriately for staff wellbeing and payroll accuracy.
Perform Manager duties as required to support the shop’s customer experience, staff experience, operations, and sales goals.