Store Manager - The Mall at University Town Center

Lush Handmade Cosmetics•Sarasota, FL

4d•Onsite

About The Position

The Store Manager leads a Lush retail shop and embodies the company’s values while managing the customer experience, team, and business operations. The role oversees the retail business, including budgets, sales targets, staffing, training, product and brand knowledge, inventory, merchandising, scheduling, and compliance. The Store Manager develops the management team and other staff, supports career growth, and works to create an inclusive environment that fosters strong customer and staff experiences and operational excellence. The position includes assessing personal performance and seeking feedback and opportunities for development.

Requirements

3–5 years of management experience in a retail environment.
Strong human resources skills in hiring, scheduling, training, conflict resolution, and performance management.
Excellent listening and communication skills.
Excellent analytical, critical-thinking, and troubleshooting skills.
Excellent organization and time-management skills.
Strong customer service, supervisory, and sales skills.
Knowledge of and interest in skincare, natural beauty, and ethical business.
Ability to work flexible hours, including holidays, evenings, and weekends, to meet shop needs.

Nice To Haves

Experience with consultation-based customer service models.
Ability to develop and train staff through positive coaching and feedback.
Strong track record of developing retail staff careers.
Proficiency in Excel and Microsoft suite, and ability to adapt to other systems.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Recruit team members and form teams with an appropriate and diverse mix of styles, perspectives, and experience.
Train and develop the management team and staff on the brand, products, and service.
Collaborate with the team on plans to exceed daily sales goals and deliver an inclusive customer experience.
Educate customers and staff about Lush’s brand values and positions, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Build product knowledge and provide informed product recommendations.
Develop and execute business plans aligned with the American business strategy to improve KPIs and meet sales goals.
Coach and develop staff through development plans, learning tools, constructive feedback, and coaching behaviors as they arise.
Prioritize diversity, equity, inclusion, and belonging training and initiatives, and work with the team on solutions that promote equity and belonging.
Address performance concerns using analysis, experience, empathy, and consideration of personal circumstances; create action plans to improve engagement.
Promote transparency and equity in interviews and promotions and support staff career development.
Ensure shop compliance with company policies and procedures, including training, time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety, and daily communication, within budget.
Train staff on stock standards and rotation rules; manage ordering and use inventory reporting tools to plan for inventory, orders, and waste within budget.
Create and execute merchandising plans, maintain a clean and attractive work environment, and ensure adherence to merchandising and design standards.
Schedule appropriate staffing and skill levels for peak periods, allocate and record breaks and meals, and maintain payroll accuracy within the labor budget.
Assess personal performance and seek feedback, resources, and opportunities to grow and develop.