Store Manager - Town Center at Cobb

H&M Group•Kennesaw, GA

5d•$67,400 - $77,480

About The Position

The Store Manager is responsible for the store’s overall omni customer experience and for maintaining visual and commercial standards in line with the store format, global guidelines, and regional strategies. The role leads the full store team, fosters an inclusive and collaborative culture, and identifies the store’s strengths, opportunities, and competitors. The Store Manager analyzes sales and budget performance and creates plans to improve results and profits. The role oversees customer service and selling, fashion and trend awareness, team recruitment and development, performance management, scheduling, store communications, and compliance with procedures, security, and legal requirements. It also manages daily retail operations and visual execution, including stock levels, garment care and presentation, opening and closing routines, fitting-room and checkout processes, in-store omni services and technology, price signage, and back-of-house standards.

Requirements

Relevant experience in a leadership position.
Retail management and retail operations experience.
Experience collaborating closely with a team.
Strong team-coaching and development skills.
Ambition, effective communication, analytical problem-solving, confidence working with numbers, and ability to manage statistics.

Responsibilities

Own the total omni customer experience and ensure visual and commercial curation follows store-format standards, global guidelines, and regional strategies.
Represent the H&M brand positively and ensure the team provides personal customer service, initiates customer interactions, shares fashion knowledge, and actively sells products.
Establish, analyze, and follow up on sales and budget goals; create plans to optimize results and profits.
Ensure teams promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Schedule to budgeted hours in line with sales budgets and commercial activities.
Ensure correct fitting-room, checkout, transaction, return, and exchange routines.
Identify commercial opportunities, monitor competitors, and maintain awareness of the store’s strengths and opportunities.
Manage store maintenance cost-efficiently and ensure administrative routines for people and operations are completed correctly.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares relevant product and fashion knowledge with customers.
Maintain understanding of the local store area, customers, competition, and fashion trends.
Recruit, onboard, upskill, develop, and manage the performance and talent of the store team; conduct performance evaluations and succession planning.
Collaborate with the Area team and store leadership team, including visual merchandisers, and maintain excellent communication and professionalism.
Plan and schedule the team; communicate regularly with colleagues through meetings and other updates to inform, motivate, and inspire.
Ensure store procedures, routines, security, and legal requirements are followed.
Participate in relevant onboarding, introduction processes, training, and courses.
Maintain a clean and tidy sales floor and back of house, and ensure high standards of fashion quality, visual and commercial presentation, and garment care.
Ensure good stock levels and provide allocation input to relevant area or sales-market colleagues.
Perform and support daily store opening and closing routines and processes.
Ensure garment-cycle, delivery, garment-presentation, and fitting-room processes follow standards and make use of provided tools and technology.
Maintain best practices for in-store omni services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Maintain price signs according to guidelines and global, local, and regional strategies to support consistent price perception.
Maintain back-of-house areas, including colleague information, health and safety, and tidiness.