Assistant Manager - Service Experience - The Shoppes at University Town Center Rack

Nordstrom•Bradenton, FL

2d•$17 - $24•Onsite

About The Position

The Assistant Manager - Service Experience supports the Service Experience Manager in leading service experience initiatives, coaching specialists, and helping teams adopt processes and behaviors that improve the customer experience. The role collaborates with merchandising and store teams to integrate customer-driven change, supports financial and budget-related work, and helps protect customer information. It also performs applicable Service Experience, Cash Room, and Communication procedures.

Requirements

Ambition to grow as a leader and pursue future opportunities as a Department Manager.
A track record of successful results, such as strong productivity and achievement of goals.
Strong organizational, delegation, and follow-through skills.
Clear and effective written and verbal communication and strong interpersonal skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.

Nice To Haves

High school diploma or equivalent (preferred).

Responsibilities

Demonstrate ownership of disciplines and adoption of processes and technology that enhance the customer experience.
Assist the Service Experience Manager in coaching a team of specialists to drive education and adoption of new behaviors and processes.
Develop relationships with merchandising and store teams to help lead and integrate change that promotes customer-driven initiatives.
Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement.
Help protect the security and privacy of customer information through education, compliance, and disposition of issues.
Perform applicable Service Experience, Cash Room, and Communication procedures.