Assistant Manager - Service Experience - The Shoppes at University Town Center Rack

Nordstrom•Bradenton, FL

About The Position

The Assistant Service Experience Manager supports the Service Experience Manager in leading service experience initiatives and an interactive team of specialists. The role helps drive adoption of new behaviors, processes, technology, and customer-focused changes while delivering an exceptional customer experience. It also supports financial and budget activities, customer information security and privacy, and applicable Service Experience, Cash Room, and Communication procedures.

Requirements

Track record of successful results, such as strong productivity and achievement of goals.
Strong organizational, delegation, and follow-through skills.
Clear and effective written and verbal communication skills and strong interpersonal skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Proficiency with multiple operating systems, such as MS Windows, iOS, and Android.

Nice To Haves

High school diploma or equivalent (preferred).
Ambition to grow as a leader and pursue future opportunities as a Department Manager.

Responsibilities

Demonstrate ownership of disciplines and process adoption involving technology and innovation to enhance the customer experience.
Assist the Service Experience Manager in coaching a team of specialists to deliver education and promote adoption of new behaviors and processes through influence and coaching.
Build relationships with merchandising and store teams to help lead and integrate change that advances customer-driven initiatives.
Assist with financial aspects and budgets to improve efficiency and support continuous improvement.
Help protect the security and privacy of customer information through education, compliance, and handling of issues.
Perform applicable Service Experience, Cash Room, and Communication procedures.