Store Manager - The Mall at University Town Center

Lush Handmade Cosmetics•Sarasota, FL

5d•$60,000 - $60,000•Onsite

About The Position

The Store Manager leads a Lush retail shop and embodies the company’s values in customer interactions, team leadership, and business decisions. The role oversees the retail business, including budgets and sales targets, while fostering strong customer and staff experiences and operational excellence. The Store Manager also assesses their performance and seeks feedback and opportunities for continued development. The position is responsible for recruiting, training, and developing the team, including the management team, and educating staff on Lush’s brand, products, and service. It involves building an inclusive customer experience, communicating the brand’s values, developing business plans, managing inventory and merchandising, and ensuring compliance with company policies and operational standards.

Requirements

3–5 years of management experience in a retail environment.
Strong human resources skills in hiring, scheduling, training, conflict resolution, and performance management.
Excellent listening and communication skills.
Excellent analytical, critical-thinking, and troubleshooting skills.
Excellent organization and time-management skills.
Strong customer service, supervisory, and sales skills.
Knowledge of and interest in skincare, natural beauty, and ethical business.
Ability to work flexible hours to meet shop needs, including holidays, evenings, and weekends.

Nice To Haves

Experience with consultation-based customer service models.
Ability to develop and train staff through positive coaching and feedback.
A strong record of developing retail staff careers.
Proficiency in Excel and Microsoft suite, and adaptability to other systems.
Experience with cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Collaborate with the team on plans to exceed daily sales goals and provide an inclusive customer experience.
Educate customers and staff about Lush’s brand values and communicate its positions on animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging through the shop and community engagement.
Build product knowledge and make informed product recommendations.
Use business metrics and reports to develop and execute business plans aligned with the American business strategy, improve KPIs, and achieve sales goals.
Recruit team members and create teams with a diverse mix of styles, perspectives, and experience while supporting equitable hiring and promotion practices.
Train and develop the management team and staff on brand, product, service, and career development.
Coach and develop staff using development plans, learning tools, constructive feedback, and coaching behaviors.
Support diversity, equity, inclusion, and belonging through training, initiatives, and collaboration on solutions that promote equity and belonging.
Assess performance concerns with empathy and create action plans to improve staff engagement.
Ensure shop compliance with company policies and standards, including time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination, health and safety, and daily communication, within budget.
Train staff on stock standards and rotation rules; manage ordering, inventory, and waste using reporting tools and action plans within the allocated budget.
Create and execute merchandising plans, maintain a clean and attractive work environment, and ensure compliance with merchandising and design standards.
Schedule appropriate staffing and skill levels for peak times; ensure breaks and meals are properly allocated and recorded while meeting labor budget and payroll accuracy requirements.