Full Time Assistant Manager - University Town Center

Build-A-Bear Workshop • Sarasota, FL

4d

About The Position

As an Assistant Workshop Manager at Build-A-Bear, you will support the store manager in all aspects of store operations, ensuring excellent Guest service, efficient staff management, and effective execution of sales and marketing strategies. This role is vital in driving the store's success while maintaining a positive experience for Guests and associates.

Performance is measured by the ability to achieve annual store objectives and corporate goals, including decision-making and execution, meeting financial objectives, creating an Experience First culture for Guests and associates, managing and developing talent, executing operational standards, fostering team collaboration and performance, and stakeholder feedback. Supervisors may assign additional functions and requirements as appropriate. The job description does not represent an expressed or implied employment contract and does not alter at-will employment.

Requirements

• At least 2 years of store management experience, with a proven successful history in a customer-centric business, preferably specialty retail.
• High school diploma.
• Basic understanding of common store technology solutions, including POS, scheduling, HRIS, and time and attendance.
• Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
• Ability to sit, stand, and move around for at least eight hours a day.
• Ability to lift more than 25 pounds.

Nice To Haves

• 2–4 years of store management experience, with a proven successful history in a customer-centric business, preferably specialty retail.
• Associate's degree or higher in business, management, or a related field.
• Thrives in a high-engagement Guest experience environment; balances creativity and fun with accountability and dependability; connects with and inspires others; exercises sound judgment; demonstrates initiative and self-direction; unites teams; remains calm under pressure in a dynamic environment; leads with a confident, engaging style; and maintains a positive outlook in challenging circumstances.

Responsibilities

• Assist the Chief Workshop Manager in assigning daily work, managing break schedules and priorities, and serving as a role model leader.
• Assist the Chief Workshop Manager with hiring and promotion decisions by providing feedback and recommendations.
• Lead and inspire the team during scheduled shifts; enforce and follow company policies, procedures, and standards; communicate potential violations; recommend and assist with corrective actions.
• Drive sales as Floor Leader by coaching Bear Builders, creating an Experience First Guest experience, zoning associates, adjusting sales plans based on business trends, and motivating the team to meet or exceed targets.
• Ensure merchandising displays and layouts meet brand standards and create an inviting, cohesive store environment.
• Use independent judgment to maintain operational efficiency and safety and to resolve Guest issues.
• Oversee inventory processes, including receiving, stocking, and inventory counts.
• Help build and develop a high-performing team that consistently delivers an exceptional Guest experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED