Full Time Assistant Manager - Easton Town Center

Store•Columbus, OH

4d•Onsite

About The Position

As an Assistant Workshop Manager at Build-A-Bear, you will support the Chief Workshop Manager in store operations, including delivering excellent Guest service, managing associates, and executing sales and marketing strategies. The role helps drive store success while maintaining a positive experience for Guests and associates. You will lead scheduled shifts, support staffing and performance decisions, drive sales as Floor Leader, uphold brand and operational standards, oversee inventory processes, and help develop a high-performing team. Performance is measured against annual store objectives and corporate goals, including financial results, Guest experience, talent management, operational execution, team collaboration, and stakeholder feedback.

Requirements

Two years of store management experience with a proven successful history in a customer-centric business, preferably specialty retail.
High school diploma.
Basic understanding of common store technology solutions, including POS, scheduling, HRIS, and time and attendance systems.

Nice To Haves

Two to four years of store management experience with a proven successful history in a customer-centric business, preferably specialty retail.
Associate's degree or higher in business, management, or a related field.

Responsibilities

Assist the Chief Workshop Manager in determining associates’ daily assignments, directing work, managing break schedules, and setting daily priorities.
Serve as a role model leader and assist with hiring and promotion decisions by providing feedback and recommendations.
Lead and inspire the team during scheduled shifts while enforcing and adhering to Build-A-Bear Workshop policies, procedures, and standards.
Identify and promptly communicate possible policy violations to the Chief Workshop Manager and/or District Manager.
Recommend appropriate disciplinary actions and assist with delivering corrective actions when violations occur, including matters involving security, cash management, confidentiality, safety, attendance, and business conduct.
Drive sales as Floor Leader by coaching Bear Builders, creating an Experience First Guest experience, zoning associates, forecasting and adjusting sales to business trends, and motivating the team to meet or exceed targets.
Ensure merchandising displays and layouts adhere to brand standards and create an inviting, cohesive store environment.
Use common sense and independent judgment to maintain operational efficiency and store safety and resolve Guest issues.
Oversee inventory processes, including receiving, stocking, and inventory counts.
Assist in building and developing a high-performing team that consistently delivers an exceptional Guest experience.