Easton Town Center - Department Supervisor

H&M Group•Columbus, OH

12h•$18 - $22•Onsite

About The Position

The Department Supervisor supports store sales and profit goals by executing plans to deliver the best customer experience in the department and across the store. The role follows legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. The Supervisor oversees customer experience, team support and development, fashion and trend awareness, retail operations, and visual and commercial execution. The position also includes responsibility for opening and closing the store daily.

Requirements

Be an emerging leader who enjoys taking responsibility.
Be ambitious, an effective communicator, and supportive.
Be an analytical solution finder capable of working with numbers and managing statistics.
Be achievement-oriented and motivated by performance and competition, with a customer-centric approach.

Responsibilities

Support the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
Represent H&M positively in customer interactions.
Identify department strengths and commercial opportunities, and work with the Department Manager to act on them.
Ensure customer service throughout the store and support the team in actively promoting and selling products.
Follow up on promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Ensure people and operational administrative routines are completed correctly.
Keep current on fashion trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team shares product and fashion knowledge and relevant information during customer interactions.
Share knowledge and skills with the Store team.
Collaborate, plan, and work with the in-store Visual Merchandiser team.
Give and receive feedback with colleagues to support learning and development.
Communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high fashion quality and effective visual and commercial product presentation, including garment care.
Maintain good stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery through presentation and ensure fitting-room routines follow internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel and technology services and tools, such as Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store in line with global and local guidelines and market or regional requirements.
Maintain back-of-house areas and colleague information, including health and safety and tidiness.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands in stores and online.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day to serve the local community.
Colleague Resource Groups and access to a global talent community and development opportunities.