Easton Town Center - Department Supervisor

H&M•Columbus, OH

About The Position

The Department Supervisor supports store Sales and Profit goals by executing plans to deliver the best customer experience in the department and across the store. The role works in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. The supervisor supports the total omnichannel customer experience, department performance, team development, and retail operations, and is responsible for opening and closing the store daily. The successful candidate is an emerging leader who enjoys taking responsibility. They are ambitious, supportive, and an effective communicator and analytical problem-solver, comfortable working with numbers and statistics. They are achievement-oriented and motivated by performance and competition, with a strong focus on customers. H&M describes itself as a values-driven, inclusive organization that supports colleagues’ wellbeing, development, and self-expression. The role includes access to colleague resource groups and a global talent community, along with the benefits listed in the posting.

Requirements

Ambitious and willing to take responsibility as an emerging leader.
Effective communicator.
Supportive of colleagues.
Analytical solution finder.
Able to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric.

Responsibilities

Support store Sales and Profit goals by executing plans for a strong customer experience in the department and store.
Support the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
Represent the H&M brand positively during customer interactions.
Assess department strengths and commercial opportunities, and work with the Department Manager on actions.
Ensure customer service across the store and support the team in promoting and selling products.
Follow up on promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Ensure people and operational administrative routines are handled correctly.
Keep current with fashion, trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team provides product and fashion knowledge and relevant information to customers.
Share knowledge and skills with the store team; collaborate and plan with the in-store Visual Merchandiser team.
Give and receive feedback and communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Maintain high standards of fashion quality, visual and commercial product presentation, and garment care.
Maintain stock levels and provide allocation input to the Area team.
Ensure the garment cycle, delivery-to-presentation process, and fitting-room routines follow internal standards, using available tools and technology.
Maintain best practices for in-store omnichannel and technology services, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store according to applicable global and local guidelines and strategies.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.

Benefits

Health insurance, including medical, pharmacy, vision, and dental coverage.
Wellness and family support programs.
Company-match retirement plan and 401(k).
Paid leave programs, including vacation, wellness, holiday, and parental pay.
Paid time off, including a community day to serve the local community.
Employee discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Employee Assistance Program.
Commuter benefits.
Health and dependent-care flexible spending accounts.
Additional voluntary benefits.
Development opportunities around the globe.
Access to Colleague Resource Groups and a global talent community.