Beauty Sales - Chanel - Easton Town Center

Nordstrom•Columbus, OH

2d•Onsite

About The Position

As a member of the Nordstrom Beauty Department and Chanel team, the Beauty Sales employee creates personalized beauty experiences for customers and contributes to a passionate team. The role engages customers to understand their needs and maximize sales of luxury beauty products. The employee conducts makeup applications and skincare analyses, recommends products aligned with customers’ beauty goals, and builds customer relationships in-store and digitally. The position also includes promoting beauty events and services, maintaining a customer-ready department, keeping current with beauty trends and product knowledge through training, and processing sales, refunds, and exchanges while building loyalty through Nordstrom Rewards accounts.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle concerns, and contribute to a positive team environment.
Empathy and respect for customers, providing a supportive environment during makeup and skincare applications.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching overhead to lift them.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve sales goals for in-store and digital selling using selling tools, including text and social media.
Book appointments and drive sales for in-store Beauty events and services.
Maintain department organization and cleanliness so it is customer-ready.
Stay current on beauty trends, products, and industry knowledge through Nordstrom and brand-partner training.
Manage sales, refunds, and exchanges, and build customer loyalty by opening Nordstrom Rewards program accounts.