Wireless Retail Assistant Manager

Blue Link Wireless an Authorized Retailer of AT&T•Campbell, CA

2d•$21 - $25

About The Position

The Assistant Wireless Store Manager (Sales Leader) is a true assistant manager and a next step for sellers ready to take on more responsibility. The role works closely with the Store Leader, manages details on the sales floor, and steps in when the Store Leader is absent. It combines individual selling with team support and development, while building skills for future store leadership. Sales Leaders earn commission alongside their team. Product mastery of AT&T devices, plans, and promotions supports individual sales performance and helps lift the team's results. The position also involves daily operations, staffing, performance, merchandising, administration, inventory, compliance, customer issue resolution, and community events. This is a floor-first role requiring the employee to be on their feet for most of the shift and to use tablets, POS systems, and wireless retail tools throughout the day. Occasional lifting of up to 15 lbs is required. Paid training is provided; wireless experience is a plus but not required.

Requirements

At least 18 years of age.
High school diploma or GED.
Authorized to work in the U.S.
Ability to pass a background check.
Strong written and verbal communication skills.
High energy and adaptability in a competitive environment.
At least 1 year of retail sales experience (preferred).
At least 2 years of experience leading or managing others (preferred).

Nice To Haves

Bilingual skills.
Wireless or telecom industry experience.
A proven track record of developing others.
Retail sales experience (at least 1 year).
Experience leading or managing others (at least 2 years).

Responsibilities

Partner with the Store Leader on daily operations, staffing, and performance.
Sell alongside the team and lead by example on every shift.
Coach, train, and develop team members through real-time feedback and consistent mentoring.
Help the team meet and exceed monthly sales targets.
Assist with product launches and merchandising, and ensure the store reflects brand standards.
Stay knowledgeable about AT&T promotions, devices, and wireless trends, and teach that knowledge to the team.
Handle administrative duties, inventory, compliance, and store-level problem-solving as needed.
Represent BLW at community and offsite events to grow the customer base.
Resolve customer escalations professionally and with care.