Wireless Retail Assistant Manager
About The Position
The Assistant Wireless Store Manager (Sales Leader) is a full-time assistant manager role at Blue Link Wireless, an Authorized Retailer of AT&T. The role partners closely with the Store Leader, manages details on the sales floor, and steps in when the Store Leader is absent. It combines individual selling with team support and leadership development, preparing the employee for the possibility of running a store. Sales Leaders earn commission like their team, with product mastery contributing to individual sales and team performance. Paid training is provided; wireless experience is a plus but is not required. The position involves partnering on store operations, staffing, and performance; selling alongside the team; coaching and developing employees; helping achieve sales targets; supporting launches and merchandising; maintaining knowledge of AT&T products and promotions; handling administrative, inventory, and compliance duties; representing the company at community and offsite events; and resolving customer escalations. The role is floor-first, with most of the shift spent on one’s feet and regular use of tablets, POS systems, and wireless retail tools. Occasional lifting of up to 15 pounds is required. The company is an Equal Opportunity Employer and states that reasonable accommodations are available upon request. Applicants for the San Francisco and Los Angeles locations will be considered in accordance with the respective fair-chance ordinances.
Requirements
- Must be at least 18 years of age.
- High school diploma or GED.
- Authorized to work in the U.S.
- Ability to pass a background check.
- Strong written and verbal communication skills.
- High energy and adaptability in a competitive environment.
- At least 1 year in a retail sales environment (preferred).
- At least 2 years of experience leading or managing others (preferred).
Nice To Haves
- Bilingual skills.
- Wireless or telecom industry experience.
- A proven track record of developing others.
- Wireless experience (not required).
Responsibilities
- Partner with the Store Leader on daily operations, staffing, and performance.
- Sell alongside the team and lead by example on every shift.
- Coach, train, and develop team members through real-time feedback and consistent mentoring.
- Help the team hit and exceed monthly sales targets.
- Assist with product launches and merchandising, and ensure the store reflects brand standards.
- Stay knowledgeable about AT&T promotions, devices, and wireless trends, and teach that knowledge to the team.
- Handle administrative duties, inventory, compliance, and store-level problem-solving.
- Represent Blue Link Wireless at community and offsite events to grow the customer base.
- Resolve customer escalations professionally and with care.
Benefits
- Paid training.
- Base pay, commission, and leadership incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
