Free People Assistant Visual Manager

Urban Outfitters•Chicago, IL

6d•Onsite

About The Position

The Assistant Visual Manager works in collaboration with the store team to support selling, service, and store operations, with an emphasis on merchandising and display. The role helps create an inspiring, dynamic visual experience for customers and supports the store’s brand, business, and team goals. The position serves as a brand ambassador and partners with store leadership to develop engaging customer experiences through visual merchandising, in-store marketing, outfitting, and personalized service. It trains and supports employees, participates as manager-on-duty, and assists with recruiting, hiring, onboarding, and retention. The Assistant Visual Manager manages visual direction from planning through execution, supports daily operations including payroll, shipment, and omni processes, and uses reporting tools to identify business opportunities. The role also promotes safety, inventory accuracy, loss prevention, policy compliance, inclusive communication, and teamwork.

Requirements

Love for the FP brand.
At least 1 year of store visual merchandising and leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and partner with the leadership team to create engaging visual experiences for customers.
Involve the team in selling and visual initiatives, encouraging personalized service, product recommendations, and authentic customer connections.
Use in-store marketing, merchandising, display, and outfitting to create a compelling store environment.
Train the team on store processes, merchandise placement, and standards, and provide timely, specific employee feedback.
Participate as manager-on-duty, driving engagement in each zone through communication, adaptability, decision-making, and collaboration.
Support the Store Manager in recruiting, hiring, and retaining talent, and facilitate onboarding for new hires.
Participate in daily operating processes, including payroll management and adapting zone and visual support to business needs.
Manage visual direction from planning through execution in accordance with company expectations, budgets, and timelines.
Use reporting tools to identify opportunities involving product placement, outfitting, and stock levels.
Drive shipment and omni processes to prioritize delivery of products to customers, and plan execution and recovery for sell-through and markdowns.
Follow safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Promote inclusive, people-first communication and ensure employees are heard and supported.
Respond to interoffice communication and share company information, product knowledge, trends, visual priorities, and brand messaging with the team through daily meetings.
Provide global product and visual feedback to the Store Manager and District Manager, and submit store environment photos showing merchandising and display updates.
Foster communication, teamwork, and problem-solving while balancing operational and visual priorities.