Assistant Valet Manager

VPNE•Boston, MA

About The Position

The Assistant Valet Manager contributes to a safe and smoothly run valet operation. The role maintains effective communication with the Valet and General Manager and is heavily involved in training and developing team members, implementing VPNE policies and procedures, and providing on-the-job coaching. The listed schedule is Wednesday through Sunday, 3 p.m. to 11 p.m.

Requirements

At least 1 year of experience in hospitality or customer service.
Valet experience required.
Proficiency in spoken and written English.
Ability to read, write, and verbally communicate in English.
Ability to organize cars efficiently.
Ability to stand for long periods.
Ability to safely operate vehicles and pass a driving test on a manual transmission vehicle.
Ability to lift at least 50 lbs.
At least 18 years of age.
Valid driver's license in the state of residency.
Ability to pass a criminal background check and RMV check when overseeing a valet operation.
Organizational skills.
Availability to work a flexible schedule, including nights, weekends, and holidays.
Strong computer skills, including Microsoft Office, Dayforce, and parking revenue control software and hardware.

Nice To Haves

Associate or bachelor's degree preferred.

Responsibilities

Prepare for daily operations, communicate operational needs, anticipate resource needs, and proactively resolve issues.
Oversee scheduling and ensure all positions are covered, including during team member breaks.
Operate vehicles safely.
Track keys and vehicles throughout the operation.
Keep work areas neat, clean, and organized.
Provide excellent customer service and ensure team members greet, smile at, and assist guests as they arrive and depart.
Serve as a point of contact for customer inquiries and needs.
Manage incidents such as accidents, lost keys, and code red situations to maintain operational continuity.
Follow VPNE professionalism and appearance standards and enforce uniform and policy requirements.
Understand and support VPNE key performance indicators.
Promote a positive and supportive culture that encourages team member growth.
Contribute to training and staffing management and provide supportive coaching, feedback, recognition, and follow-up on performance management items.
Handle team member relations issues in-house, using team member relations as a resource when appropriate.
Communicate with the People/HR team to understand and uphold processes and procedures.
Help recruit, hire, and train a dependable team in collaboration with Talent Acquisition.
Track and submit expenses according to VPNE policy.
Contribute to financial management by regularly auditing the location and reviewing daily DCRs.
Evaluate operational metrics, including revenue reports, budgeted hours, and payroll, and use reporting information to promote efficiency, reduce costs, and inform recommendations.