Valet Manager

Omni Hotels & Spas•Hot Springs, VA

About The Position

The Valet Manager maintains the resort vehicle fleet and manages the guest experience for on-property shuttle service and valet parking. The role embraces and complies with company culture through processes, training, and supervision. The manager oversees transportation operations and staff, supports guest service, and assists with departmental financial planning and safety.

Requirements

Previous management experience; preferably in valet parking.
At least 2 years of supervisory experience.
Excellent customer service skills and an outgoing, enthusiastic personality.
Exceptional spoken and written English communication skills.
Intermediate knowledge of the Internet, Microsoft Word and Excel, Opera, and the Windows operating system.
Ability to perform arithmetic using whole numbers, common fractions, and decimals.
Ability to handle problems involving a few concrete variables in standardized situations.
Attention to detail, strong organization, and ability to work in a fast-paced environment.
Critical and creative thinking skills and sound judgment.
Knowledge of the local area and surrounding attractions.
Guest-driven service approach with urgency in interactions, execution, and service recovery.
Knowledge of customer and personal service principles, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction in relation to Medallia department metrics.
Ability to drive both automatic and manual transmission vehicles.
Must maintain a safe driving record as defined by Omni policy.
Must be willing to take and pass a drug screen and motor vehicle record background check.

Nice To Haves

Hospitality experience.

Responsibilities

Gather the details needed for the day and plan for operational efficiency.
Manage the resort shuttle fleet and coordinate daily calls and shuttle runs to off-property events.
Ensure staffing schedules meet business needs.
Safely and promptly transport guests and associates, including airport pickups and drop-offs as needed.
Ensure guest vehicles are parked and retrieved safely and efficiently.
Ensure company vehicles are cleaned and maintained.
Answer phones and communicate with guests and associates.
Ensure staff remain current on CDL requirements.
Carry out Omni Hotels and The Homestead service standards and seek ways to create lasting guest relationships.
Address multiple guest needs in an organized and efficient manner.
Interview, select, train, supervise, and counsel transportation staff.
Organize and lead pre-shift and department meetings, communicate relevant information, and ensure associates meet grooming standards and have the tools needed to provide service.
Lead, coach, empower, and motivate the Transportation team to achieve strong guest service results and associate engagement.
Communicate and coordinate effectively with guests and other departments.
Establish and achieve departmental goals.
Assist in managing Transportation Department finances, including labor and expenses.
Coordinate and deliver training for Transportation staff and schedule training and associate responsibilities.
Participate in preparing Transportation operating budgets.
Follow safety precautions and procedures to maintain a safe environment for guests and associates.
Assist guests with accident reports and general liability claims related to transportation accidents.
Maintain associate recognition and incentive programs.
Ensure associates comply with Omni-mandated training programs.
Perform other duties assigned or required by management.