Operations Manager, Valet

Metropolis Technologies • Erlanger, KY

2d

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The company has more than 23,000 employees and operates at over 4,000 locations across North America and Europe.

The Operations Manager, Valet leads the valet operation and its employees, supports client satisfaction, and ensures that staffing, service, safety, cash control, facility maintenance, and operational procedures are managed effectively. The role also contributes to profitability through revenue development, marketing, budget management, expense reviews, and general accounting duties.

Requirements

• Demonstrated ability to lead, manage, and motivate team members.
• Passion for customer service and client satisfaction.
• Ability to react and solve problems quickly.
• Experience using computer applications and systems such as Microsoft Office Suite, and ability to learn internal computer programs.
• Valid state-issued driver’s license with a current address and an acceptable driving record.

Nice To Haves

• Prior experience developing budgets and reviewing profit and loss (P&L).

Responsibilities

• Deliver premier customer service to clients and resolve their requests and concerns efficiently.
• Communicate proactively with clients about opportunities to improve operations.
• Supervise valet attendants’ interactions with clients and diplomatically resolve complaints, disagreements, or misunderstandings about rates or services.
• Hire, develop, train, and supervise employees.
• Identify appropriate staffing levels to complete duties, provide superior customer service, and perform daily job functions.
• Ensure proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and management of the operation’s budget.
• Identify procurement and vendor service needs for the location.
• Perform general accounting duties, including accounts payable, payroll, and petty cash.
• Monitor facility maintenance to ensure cleanliness standards are met.
• Monitor and review damage claims, and recommend and implement plans or programs to improve operational safety and prevent similar claims from recurring.
• Implement policies and procedures to ensure compliance with OSHA laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed