Operations Manager, Valet

Metropolis Technologies•Cleveland, OH

About The Position

The Operations Manager oversees valet operations, customer and client service, staffing, financial controls, maintenance, safety, and compliance. The role leads and develops employees, ensures efficient daily operations, and works to improve service quality and profitability. The position is located in Cleveland, Ohio.

Requirements

Ability to lead, manage, and motivate team members.
Passion for customer service and client satisfaction.
Ability to react and problem-solve quickly.
Experience using computer applications and systems, such as Microsoft Office Suite, and ability to learn internal computer programs.
Valid state-issued driver’s license with a current address and an acceptable driving record.

Nice To Haves

Prior experience developing budgets and reviewing profit and loss (P&L).

Responsibilities

Deliver premier customer service to clients and resolve their requests and concerns efficiently.
Communicate proactively with clients about opportunities to improve operations.
Supervise valet attendants’ interactions with clients and diplomatically resolve complaints, disagreements, or misunderstandings about rates or services.
Hire, develop, train, and supervise a team of employees.
Determine appropriate staffing levels to complete duties, provide superior customer service, and perform daily job functions.
Ensure proper parking, security, and cash control procedures are followed.
Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and management of the operation’s budget.
Identify the location’s procurement and vendor service needs.
Perform general accounting duties, including accounts payable, payroll, and petty cash.
Monitor facility maintenance and cleanliness standards.
Monitor and review damage claims and recommend and implement plans or programs to improve operational safety and prevent similar claims.
Implement policies and procedures to ensure compliance with OSHA laws.