Valet Manager

Omni Hotels & Resorts•Hot Springs, VA

1d•Onsite

About The Position

The Valet Manager oversees the resort vehicle fleet and manages the guest experience for on-property shuttle service and valet parking. The role plans and coordinates daily transportation operations, ensures safe and timely transport of guests and associates, and maintains resort vehicles. The manager also leads the Transportation team through hiring, training, scheduling, supervision, coaching, and recognition, while upholding Omni Hotels and The Homestead service standards and company culture. The position supports departmental goals and budgets, including labor and expenses, and ensures operational safety, required associate training, and compliance with CDL requirements. The manager communicates with guests, associates, and other departments, handles transportation-related accident reporting and general liability claims, and performs other duties assigned by management.

Requirements

Previous management experience; preferably in valet parking.
At least 2 years of supervisory experience.
Excellent customer service skills and an outgoing, enthusiastic personality.
Exceptional oral and written communication skills in English.
Intermediate knowledge of the Internet, Microsoft Word and Excel, Opera, and the Windows operating system.
Ability to perform arithmetic with whole numbers, common fractions, and decimals.
Ability to handle problems involving a few concrete variables in standardized situations.
Attention to detail, organizational skills, and ability to work in a fast-paced environment.
Critical and creative thinking skills and sound judgment.
Knowledge of the local area and surrounding attractions.
Guest-driven service approach and a sense of urgency in interactions, execution, and service recovery.
Knowledge of customer and personal service principles, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction in relation to Medallia department metrics.
Ability to drive vehicles with automatic and manual transmissions.
Must maintain a safe driving record under Omni policy.
Must be willing to take and pass a drug screen and MVR background check.

Nice To Haves

Hospitality experience.

Responsibilities

Gather the details needed for each day and plan operations efficiently.
Manage the resort shuttle fleet and coordinate calls and shuttle runs, including transportation to off-property events.
Ensure staffing schedules meet business needs.
Transport guests and associates safely and on time, including airport pickups and drop-offs as needed.
Ensure guest vehicles are parked and retrieved safely and efficiently.
Ensure company vehicles are cleaned and maintained.
Answer phones and communicate with guests and associates.
Ensure staff are current on all CDL requirements.
Uphold Omni Hotels and The Homestead service standards and seek ways to create lasting guest relationships.
Serve multiple guest needs in an organized and efficient manner.
Interview, select, train, supervise, and counsel transportation staff.
Organize and conduct pre-shift and department meetings; communicate relevant information and ensure associates meet grooming standards and have the tools needed to provide service.
Lead, empower, coach, and motivate the Transportation team to achieve excellent guest service and associate engagement.
Ensure effective communication and understanding with guests and other departments.
Establish and achieve departmental goals.
Assist with managing Transportation Department finances, including labor and expenses.
Train and coordinate Transportation staff duties; schedule and conduct training and coordinate associate responsibilities.
Participate in preparing Transportation operating budgets.
Follow safety precautions and procedures to maintain a safe environment for guests and associates.
Assist guests with accident reporting and general liability claims related to Transportation accidents.
Maintain associate recognition and incentive programs.
Ensure associates complete Omni-mandated training programs.
Perform other duties assigned or required by management.