Assistant Valet Manager

VPNE•Raleigh, NC

12d

About The Position

The Assistant Valet Manager contributes to a safe, smoothly run valet operation. The role maintains effective communication with the Valet and General Manager and is heavily involved in training and developing team members, implementing VPNE policies and procedures, ensuring guidelines are followed, and providing on-the-job coaching and training. The position supports operational readiness, staffing and schedule coverage, vehicle and key tracking, customer service, incident response, team development, policy enforcement, and financial reporting. It also works with People/HR and Talent Acquisition on team member matters, staffing, recruitment, hiring, and training.

Requirements

At least 1 year of experience in hospitality or customer service.
Proficient in English, both verbally and in writing.
Ability to read, write, and communicate verbally in English.
Ability to organize cars efficiently.
Ability to stand for long periods of time.
Ability to safely operate vehicles and pass a driving test on a manual transmission vehicle.
Ability to lift a minimum of 50 lbs.
At least 18 years of age.
Valid driver's license in the state of residency.
Ability to pass a criminal background check and RMV check when overseeing a valet operation.
Organizational skills.
Availability to work a flexible schedule, including nights, weekends, and holidays.
Strong computer skills, including Microsoft Office, Dayforce, and parking revenue control software and hardware.

Nice To Haves

Associate or bachelor's degree preferred.

Responsibilities

Oversee aspects of the schedule and ensure all positions have coverage at all times, including during team member breaks.
Operate vehicles safely.
Oversee tracking of keys and vehicles throughout the operation.
Ensure work areas are neat and clean and maintain organization at the location.
Provide excellent customer service and ensure team members greet, smile at, and assist guests as they arrive and depart.
Serve as a point of contact for customer inquiries and needs.
Manage operational impact situations, including accidents, lost keys, and code red situations.
Adhere to VPNE professionalism and appearance standards.
Understand and support VPNE key performance indicators.
Lead a positive and supportive culture that encourages team member growth.
Contribute to training and staffing management.
Enforce correct VPNE uniforms and policies during every shift.
Handle team member relations issues in-house, using team member relations as a resource when appropriate.
Communicate with the People/HR team to understand and uphold processes and procedures.
Assist in recruiting, hiring, and training a dependable team in collaboration with Talent Acquisition.
Track and submit expenses according to VPNE policy.
Contribute to financial management by regularly auditing the location and reviewing daily DCRs.