Assistant Valet Manager

VPNE•Boston, MA

About The Position

The Assistant Valet Manager contributes to a safe, smoothly run valet operation and maintains effective communication with the Valet and General Manager as needed. The role is heavily involved in training and developing team members, implementing VPNE policies and procedures, ensuring guidelines are followed, and providing on-the-job coaching and training. The posted schedule is Wednesday through Sunday, 3 p.m. to 11 p.m.

Requirements

At least 1 year of experience in hospitality or customer service.
Proficient in English, both verbally and in writing.
Ability to read, write, and verbally communicate in English.
Ability to organize cars efficiently.
Ability to stand for long periods.
Ability to safely operate vehicles and pass a driving test on a manual transmission vehicle.
Ability to lift a minimum of 50 pounds.
At least 18 years of age.
Valid driver's license in the state of residence.
Ability to pass a criminal background check and RMV check when overseeing a valet operation.
Organizational skills.
Availability to work a flexible schedule, including nights, weekends, and holidays.
Strong computer skills, including Microsoft Office, Dayforce, and parking revenue control software and hardware.

Nice To Haves

Associate or bachelor's degree preferred.

Responsibilities

Prepare for daily operations, communicate effectively, anticipate department needs, and proactively resolve operational issues, including resource needs.
Oversee scheduling and ensure all positions remain covered, including during team member breaks.
Operate vehicles safely.
Oversee tracking of keys and vehicles throughout the operation.
Keep work areas neat and clean and maintain organization at the location.
Provide top-notch customer service and ensure team members greet, smile at, and assist guests as they arrive and depart.
Serve as a point of contact for customer inquiries and needs.
Manage impact situations, such as accidents, lost keys, and code reds, to maintain effective operations.
Adhere to VPNE professionalism and appearance standards and enforce uniform requirements and company policies during each shift.
Understand and support VPNE key performance indicators.
Promote a positive, supportive culture that encourages team member growth.
Contribute to training and staffing management, including recruiting, hiring, and training in collaboration with Talent Acquisition.
Support ongoing feedback, recognition, coaching, and follow-up on performance management matters.
Handle team member relations issues in-house, using team member relations as a resource when appropriate.
Communicate with the People/HR team to understand and uphold processes and procedures.
Track and submit expenses according to VPNE policy.
Contribute to financial management by regularly auditing the location and reviewing daily DCRs.
Evaluate operational metrics, including revenue reports, budgeted hours, and payroll, and analyze reports to promote efficiency, reduce costs, and inform recommendations.