Assistant Valet Manager

VPNE•Boston, MA

17h

About The Position

The Assistant Valet Manager contributes to a safe, smoothly run valet operation and maintains effective communication with the Valet and General Manager as needed. The role is heavily involved in team-member training and development, implementing VPNE policies and procedures, ensuring guidelines are followed, and providing on-the-job coaching and training. The Assistant Valet Manager supports daily operations, staffing and scheduling, customer service, vehicle and key tracking, team relations, and financial and operational reporting. Valet experience is required. The stated schedule is Wednesday through Sunday, 3 p.m. to 11 p.m.

Requirements

Valet experience is required.
At least 1 year of experience in hospitality or customer service.
Proficiency in spoken and written English; ability to read, write, and communicate verbally in English.
Ability to organize cars efficiently.
Ability to stand for long periods.
Ability to safely operate vehicles and pass a driving test on a manual-transmission vehicle.
Ability to lift at least 50 pounds.
At least 18 years of age.
Valid driver’s license in the state of residence.
Ability to pass a criminal background check and RMV check when overseeing a valet operation.
Organizational skills.
Availability to work a flexible schedule, including nights, weekends, and holidays.
Strong computer skills, including Microsoft Office, Dayforce, and parking revenue control software and hardware.

Nice To Haves

Associate or bachelor’s degree preferred.

Responsibilities

Oversee scheduling and ensure all positions are covered at all times, including during team-member breaks.
Operate vehicles safely and oversee the tracking of keys and vehicles throughout the operation.
Keep work areas neat and clean and maintain organization at the location.
Provide excellent customer service, ensure team members greet and assist guests, and serve as a point of contact for customer inquiries and needs.
Manage operational-impact situations, including accidents, lost keys, and code red events.
Follow VPNE professionalism and appearance standards and support VPNE key performance indicators.
Promote a positive, supportive culture and encourage team-member growth.
Contribute to training and staffing management; coach team members and follow up on performance-management items.
Enforce uniform standards and VPNE policies during every shift.
Handle team-member relations issues in-house, using the team-member relations resource when appropriate.
Communicate with the People/HR team to understand and uphold processes and procedures.
Help recruit, hire, and train a dependable team in collaboration with Talent Acquisition.
Track and submit expenses according to VPNE policy.
Contribute to financial management by regularly auditing the location and reviewing DCRs daily.
Evaluate operational metrics such as revenue reports, budgeted hours, and payroll; analyze reports to promote efficiency, reduce costs, and guide business strategy.