Assistant Hotel Valet Manager - Charlottesville

Parking Management•Charlottesville, VA

20h•Onsite

About The Position

The Assistant Valet Account Manager supports the Account Manager in the daily operation of an assigned valet account. The role covers guest service, staff hiring and development, operational supervision, revenue controls, payroll review, claims prevention, and safety. It includes hands-on shift support as needed, including safely parking and retrieving vehicles, and maintaining strong relationships with associates and client contacts. The position operates at multiple hospitality properties in Charlottesville. Work takes place indoors and outdoors at valet properties, including driveways, garages, parking lots, and on-site offices, with exposure to vehicle traffic and varying weather. Administrative duties involve computer and telephone use. The role may require use of a mobile phone for work-related communication and company applications. Necessary and reasonable business expenses, including required business use of a personal phone, mileage, parking, tolls, and approved travel, are reimbursed according to company policy and applicable law; company-issued equipment may be provided when applicable. The position is full-time, with a schedule that may include evenings, weekends, holidays, and other hours based on operational needs. PMC intends to classify the role as exempt, subject to applicable salary and duties requirements. The annual base salary range is $45,000–$50,000. Starting pay within the range depends on relevant experience, qualifications, and property assignment. Eligible employees may receive benefits subject to employment status, plan eligibility, and plan terms.

Requirements

High school diploma or GED required.
A valid driver’s license and reliable transportation are required.
Maintain an acceptable motor vehicle record under PMC policy, including no more than three moving violations within a three-year period.
Meet applicable background-screening requirements consistent with company policy and applicable law.
Complete required PMC training and any applicable internal certifications.
Strong guest service and communication skills, including active listening, anticipating guest needs, and resolving concerns professionally.
Ability to review revenue and payroll data, resolve discrepancies, and improve operational efficiency.
Ability to perform essential duties satisfactorily, with or without reasonable accommodation.

Nice To Haves

At least one year of supervisory experience in customer service or hospitality preferred.
Relevant management or leadership training or certifications preferred.

Responsibilities

Coordinate daily valet operations, including safe vehicle parking and retrieval, secure key handling, and hands-on shift support.
Reinforce safety procedures to help prevent vehicle damage and associate injuries.
Assist with interviewing, hiring, onboarding, and required training.
Coach associates, develop future leaders, and promote teamwork and internal advancement.
Monitor guest service and uniform standards, provide performance feedback, and administer fair, documented progressive discipline under the Account Manager’s guidance.
Communicate with associates and client contacts, resolve guest and operational concerns, and use feedback to improve service and support account retention.
Audit weekly timecards, clock punches, reported tips, minimum wage adjustments, and vehicle counts.
Resolve discrepancies, submit timely reports, and enforce PMC’s revenue procedures.
Implement company initiatives, involve staff in process improvement, and support team accountability.
Participate in assigned on-call coverage and address urgent staffing, service, and safety needs.
Work flexible hours, including evenings, weekends, and holidays, as required.
Attend required meetings and training, travel occasionally for account support or company business, and perform other duties as assigned.