Assistant Hotel Valet Manager - Charlottesville

Parking Management Company•Charlottesville, VA

2d•$45,000 - $50,000•Onsite

About The Position

The Assistant Valet Account Manager supports the Account Manager in the daily operation of an assigned valet account. The role covers guest service, staff hiring and development, operational supervision, revenue controls, payroll review, claims prevention, and safety. It also provides hands-on shift support, including safely parking and retrieving vehicles, while maintaining strong relationships with associates and client contacts. The position operates at hospitality properties in Charlottesville and may involve indoor and outdoor work in driveways, garages, parking lots, and on-site offices. Work includes exposure to vehicle traffic and varying weather, as well as administrative computer and telephone use. The schedule may include evenings, weekends, holidays, on-call coverage, and other hours based on operational needs. Occasional travel for account support or company business is required. PMC intends to classify the position as exempt from overtime requirements, subject to applicable salary, duties, authority, and independent-judgment requirements. The annual base salary range is $45,000–$50,000, with starting pay within the range based on relevant experience, qualifications, and property assignment. Eligible employees may receive medical, dental, and vision insurance; a 401(k) plan; supplemental life and critical-illness insurance; bonus opportunities; paid vacation/PTO; paid training; leadership-development opportunities; tuition assistance; and employee discounts.

Requirements

High school diploma or GED required.
A valid driver’s license and reliable transportation are required.
Maintain an acceptable motor vehicle record under PMC policy, including no more than three moving violations within a three-year period.
Meet applicable background-screening requirements consistent with company policy and applicable law.
Complete required PMC training and any applicable internal certifications.
Strong guest service and communication skills, including active listening, anticipating guest needs, and resolving concerns professionally.
Ability to review revenue and payroll data, resolve discrepancies, and improve operational efficiency.
Ability to perform essential duties satisfactorily, with or without reasonable accommodation.
Ability to safely observe traffic and surroundings; duties include extended standing and walking, sitting, entering and exiting vehicles, driving guest vehicles, bending, reaching, and handling keys and equipment.

Nice To Haves

At least one year of supervisory experience in customer service or hospitality is preferred.
Relevant management or leadership training or certifications are preferred.

Responsibilities

Coordinate daily valet operations, including safe vehicle parking and retrieval, secure key handling, and hands-on shift support.
Reinforce safety procedures to help prevent vehicle damage and associate injuries.
Assist with interviewing, hiring, onboarding, and required training.
Coach associates, develop future leaders, and promote teamwork and internal advancement.
Monitor guest service and uniform standards, provide performance feedback, and administer fair, documented progressive discipline under the Account Manager’s guidance.
Communicate with associates and client contacts, resolve guest and operational concerns, and use feedback to improve service and support account retention.
Audit weekly timecards, clock punches, reported tips, minimum wage adjustments, and vehicle counts; resolve discrepancies, submit timely reports, and enforce revenue procedures.
Implement company initiatives, involve staff in process improvement, and support team accountability.
Participate in assigned on-call coverage and address urgent staffing, service, and safety needs.
Work flexible hours, including evenings, weekends, and holidays, as required.
Attend required meetings and training, travel occasionally for account support or company business, and perform other duties as assigned.

Benefits

Medical insurance for eligible employees.
Dental insurance for eligible employees.
Vision insurance for eligible employees.
401(k) plan.
Supplemental life and critical-illness insurance.
Bonus opportunities based on annual outlined goals.
Paid vacation/PTO.
Paid training.
Leadership-development opportunities.
Tuition assistance through Bellevue University of up to $5,250 annually.
Nationwide employee discounts through Perks at Work.
Reimbursement for necessary and reasonable business expenses, including required business use of a personal mobile phone, mileage, parking, tolls, and approved travel expenses, in accordance with policy and applicable law.
Company-issued equipment may be provided when applicable.