Assistant Territory Manager

UGI Corporation • Washington, MO

2d • $77,000 - $90,000

About The Position

The Assistant Territory Manager has operational responsibility for assigned district location(s). Under the direction of the Territory Manager, this position manages district operations and is accountable for employee safety, customer experience, operational efficiency, and operating expenses. The role may function independently in a supervisory capacity when the manager is absent and is expected to be committed to world-class safety and customer service.

Responsibilities include managing safety compliance and training; improving the customer experience and resolving customer issues; coordinating service and delivery planning, tracking productivity and performance, and managing permits; and directing district staffing, employee development, communications, performance appraisals, and required training. The position also reviews district reports and dashboards and monitors employee productivity using available reporting tools.

Requirements

• High school diploma.
• Five or more years of experience in a management role.
• Computer skills and proficiency in Microsoft Office applications.
• Ability to communicate effectively with code enforcement officials, regulatory personnel, and permitting jurisdictions.
• Ability to read, analyze, and interpret district performance and safety reports, technical procedures, and governmental regulations.

Nice To Haves

• College degree strongly preferred.
• Experience in the propane industry.

Responsibilities

• Manage all aspects of safety within assigned district locations, including compliance with safety codes and policies.
• Communicate a safety vision, consider safety impacts when making decisions, train employees, monitor compliance, and reinforce accident-avoidance and safe-driving practices.
• Prioritize customer needs, identify issues affecting customer experience, recognize excellent service, and partner with Customer Experience Services to resolve customer issues promptly.
• Conduct priority customer visits and calls to strengthen relationships and address issues.
• Complete weekly productivity and service planners and coordinate weekly with Service and Delivery Coordinators.
• Drive employee productivity and meet or exceed delivery and service performance metrics.
• Work with Service and Delivery Coordinators to ensure orders are completed as planned and ensure daily work procedures are followed accurately.
• Review district performance reports and dashboard metrics and manage permits in a timely manner.
• Plan, direct, and manage employee staffing and development; communicate company strategic goals; conduct timely performance appraisals; and ensure required training is completed.
• Communicate critical district and area performance priorities to staff.
• Monitor employee productivity using Field Utilization & Efficiency reporting and other tools.

Benefits

• Medical, dental, and vision coverage.
• Flexible spending and health savings accounts.
• 401(k) retirement savings plan.
• Parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, and paid holidays.
• Disability coverage.
• Potential eligibility for a performance-based bonus or commissions on completed sales, depending on position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED