Assistant Territory Manager
About The Position
The Assistant Territory Manager has operational responsibility for assigned district location(s). Under the direction of the Territory Manager, this role manages district operations and is accountable for employee safety, customer experience, operational efficiency, and operating expenses. The Assistant Territory Manager is expected to function independently in a supervisory role when the manager is absent and to demonstrate a strong commitment to safety and customer service. Responsibilities include overseeing district safety and regulatory compliance; improving customer experience and resolving issues; coordinating service and delivery planning and monitoring operational performance; and managing employee staffing, development, training, and productivity. The position regularly involves exposure to hazardous or caustic chemicals and outside weather conditions. Candidates must be willing to undergo pre-employment drug screening and a criminal background check. The role may also be subject to substance abuse testing under company policies.
Requirements
- High school diploma required.
- Five or more years of experience in a management role.
- Computer skills and proficiency in Microsoft Office applications required.
- Ability to communicate effectively with code enforcement officials, regulatory personnel, and permitting jurisdictions.
- Ability to read, analyze, and interpret district performance and safety reports, technical procedures, and governmental regulations.
- Willingness to submit to a pre-employment drug screen and criminal background check.
Nice To Haves
- College degree strongly preferred.
- Experience in the propane industry is a plus.
Responsibilities
- Oversee all aspects of safety at assigned district locations, including compliance with safety codes and policies.
- Communicate a safety vision, consider safety impacts when making decisions, train employees, monitor compliance, and reinforce accident-avoidance and safe-driving practices.
- Prioritize customer needs, identify issues affecting customer experience, recognize excellent service, and partner with Customer Experience Services to resolve customer issues in a timely manner.
- Conduct priority customer visits and calls to strengthen relationships and address issues.
- Complete weekly productivity and service planners and coordinate with Service and Delivery Coordinators through a weekly call.
- Drive employee productivity and meet or exceed delivery and service performance metrics.
- Work with Service and Delivery Coordinators to ensure orders are completed as planned.
- Ensure procedures are followed and daily work is completed accurately.
- Review district performance reports and dashboard metrics.
- Manage permits in a timely manner.
- Plan, direct, and manage employee staffing and development; communicate company strategic goals; conduct timely performance appraisals; and ensure required employee training is completed.
- Communicate updates on critical district and area performance measures to staff.
- Monitor employee productivity using Field Utilization & Efficiency reporting and other tools.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Health savings accounts
- 401(k) retirement savings plan
- Parental leave
- Military leave
- Vacation and paid time off
- Sick leave in compliance with state law, as applicable
- Paid holidays
- Disability coverage
- Potential eligibility for a performance-based bonus or commissions on completed sales, depending on position
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
